Ma Kristina Manaig

MA. KRISTINA R. MANAIG Virtual Assistant -- - About Me A dynamic and self-motivated virtual assistant available for full-time or part-time work to facilitate business productivity. Proficient in administrative services, process improvement, and workflow organization, I'm adept at resilience and adaptation with new technology. Possessing excellent organizational aptitude, punctuality, and problem-solving capabilities, I can perform in self-directed as well as collaborative work environments. Aiming to produce high-quality deliverables, I increase productivity and enable organizations to meet objectives efficiently through streamlined assistance and creativity. Tools & Software Admin & Comms: Google Workspace, Microsoft Office, Zoom, Teams, Calendly, Monday, Slack Creative: Canva, Adobe Photoshop, Filmora Healthcare: EHR/EMR Systems, Medical Billing Tools Basic Knowledge of : Dr.Chrono, Availity, ECW Soft Skills Strong Communication & Time Management Problem-Solving & Critical Thinking Positive Attitude & Adaptability Ability to Work Independently and Under Pressure Education University of Perpetual System Dalta Bachelor of Science in Pharmacy 2010 Core Competencies Healthcare Administrative Support Medical Billing & Appeals Social Media Management Graphics & Video Editing Data Entry & Documentation Email and Calendar Management Customer Service & CRM Staff Training & Scheduling Certifications HIPAA Certification Medical Administrative Assistant Medical Billing Graphics Editing Video Editing Copywriting Social Media Management Work Experience Medspecialized Inc Virtual Administrative Medical Assistant (WFH) April 2024 - October 2024 Drafted and submitted appeals to insurance companies, including supporting documents Handled administrative tasks and ensured timely submission of insurance claims Performed data entry and researched patient records Lenzib Corporation Company Pharmacist January 2022 - April 2025 Production Head (QA/QC) Liaison Officer Inventory Control Handles monthly/annual compliances as prescribed by licensing authority Updating and Renewal of Business and Regulatory License for Products. Teleperformance Inc. Customer Service Representative (WFH) September 2023 - December 2023 Managed inbound calls and resolved inquiries for a healthcare account, focusing on medical benefits and prior authorizations. Handled coverage determinations and provided accurate support using EHR tools Maintained thorough documentation and ensured high-quality, HIPAA-compliant service delivery. Chiefmeds Pharmacy Pharmacy Owner/Operator August 2020 - November 2021 Manage and supervise daily activities and operation of the Pharmacy Management of pharmacy stocks and supplies Inventory management and monitoring of expiring drugs Handles training and orientation of Pharmacy Assistant Clerical duties and responsibilities Parkway Shenton, Singapore Pharmacy Technician May 2018 - May 2019 Medication preparation for patients Management of pharmacy stocks and supplies Liaison for HIV patient medication management Clerical duties and responsibilities Inventory management and monitoring of expiring drugs Changi General Hospital, Singapore Pharmacy Technician November 2014 - February 2018 Provided medical advice and directed calls. Collaborated with pharmacists for quality care. Organized inventory and maintained cleanliness. Prepared and dispensed medications. Mercury Drug Corporation Pharmacist II August 2011 - July 2014 Managed customer relations and ensured prescription accuracy Maintained inventory and assisted in day-to-day pharmacy operations SureChoice Pharma Phils. Regulatory Pharmacist September 2010 - August 2011 Supervised warehouse and ensured compliance with manufacturing standards Maintained regulatory documentation and product licensing