Ma Kristina Del Rosario

MA. KRISTINA DEL ROSARIO KRIS.DELROSARIO24@GMAI L.COM PROFILE I am an experience Amazon and Customer Service specialist seeking a full-time position in the field of e-commerce (amazon and shopify), social media, or customer service where I can apply my knowledge and skills for continuous improvement. REMOTE EXPERIENCE - SKYPE: MAKRISTINADR AMAZON SPECIALIST SHOPIFY SPECIALIST SOCIAL MEDIA MANAGER GENERAL VIRTUAL ASSISTANT AMAZON ACCOUNT MANAGER PJB | NOV 2017 - FEB 10, 2021 Managed seller and vendor central accounts. List products thru flatfile / NIS template Upload Images A+ Pages Andon Cords Answering Tickets/ Cases Fixed Suppressed Listings Monthly Reports Cost reduction and updates FBA Shipment Hi-jackers / 3rd party sellers Brand Registry AMAZON TEAM LEADER MARKETS ELITE Managed seller and vendor central accounts. List products thru flatfile / NIS template Upload Images A+ Pages FBA Shipment Remove Negative Reviews Variations Answer Customer Feedback & Seller Messages Cases / Hi-Jackers Customer Service Optimized Listings Keyword Optimization Brand Registry Catalog Audit SOCIAL MEDIA MANAGER THE LEAD ENGINE Social Media Content Graphic Creations Google My Business WordPress AMAZON MARKETING MANAGER ROO INC. Seller central management Order Management Returns and Refunds Removal of negative reviews Answering seller central messages Setting up coupons, discounts and lightning deals Customer Service CHARACTER REFERENCE FRANZ GALURA- JOSEPH NICOLAS- JOSH SANKARY- AMAZON ACCOUNT MANAGER CITIES MARKETS ELITE Managed seller and vendor central accounts. List products thru flatfile / NIS template Upload Images A+ Pages FBA Shipment Remove Negative Reviews Variations Answer Customer Feedback Case Creation Customer Service Optimized Listings Keyword Optimization Brand Registry CONTENT AND MARKETING MANAGER VIMLE UNIVERSAL SOLUTIONS / DANIEL AUDUNNSON LIMITED| FEB 2015 - SEP 2017 Managed Amazon Clients Setting up Amazon Account Product Research FBA Analysis Email Support thru Zendesk Social Media Account Management Email Marketing Dropshipping SKILLS Product Scouting Optimization Social media strategy Marketing Keyword research and optimization Basic Graphic Design Email Management TOOLS Jungle Scout Merchant Words Keyword Inspector Helium10 Feedback Genius ARA Premium Blackbird Suite ASIN Grabber ASANA, Trello Zendesk Canva, Pixlr, Photoshop CRM CITRIX MAILCHIMP