Ma. Kristina Claire Bulaon

- MA. KRISTINA CLAIRE A. BULAON -Block 21 Lot 16 Phase 5 Lansones St. Marycris Complex Malagasang II G Imus, Cavite PERSONAL INFO Birth Date: June 4, 1994 Age: 31 years old Citizenship: Filipino Language: English and Filipino Civil Status: Single Religion: Roman Catholic Height: 5”2 Weight: 108 lbs. WORK EXPERIENCE Level 2 Escalation Specialist - Trust & Safety - February 3, 2018 – August 2025 Deliveroo (UK based account) TASKUS INC. 2nd floor Lumina Mall, Imus, Cavite Job Description: Handle escalation calls, chats, emails Trained in handling customers, restaurants and riders queries/issues Assist riders regarding their queries and safety related incident Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels Navigate internal and external documentation and resources to provide world-class service Identify and escalate priority or unresolved issues to appropriate internal teams Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service Social Media Assistant - Part-time - August 2024-September 2024 EQ1 Real Estate - US based account San Jose CA 95110 Job Description: Audit Instagram bio, profile pic, and link in bio Refresh hashtag sets based on current trends and analytics Write engaging captions and research relevant hashtags Respond to comments and DMs Monitor story views, reel performance, and post engagement Architectural Intern - July 2022 - August 2023 Agripa Design & Construction Silang, Cavite Job Description: Assisted in developing architectural designs from concept to schematic stages for various projects. Created technical drawings, plans, sections, and 3D models using AutoCAD, SketchUp, and Lumion. Participated in client meetings, site visits, and design reviews to support project alignment. Researched materials, codes, and sustainable practices to aid design and compliance. Collaborated with engineers, designers, and contractors for integrated design solutions. Prepared presentations, diagrams, and renderings to communicate design concepts. Helped produce construction documents while ensuring quality and meeting deadlines. Gained hands-on experience with zoning laws, permits, and real-world construction documentation. Customer Service Representative - July 20, 2015- May 14, 2017 Amazon - US Based CONCENTRIX CORPORATION 7th floor SM Cyber West, EDSA Cor. Bulacan St. Quezon City Job Description: Respond to customer inquiries via phone, chat, and email. Provide accurate and timely information about products, services, and order status. Assist with order placement, cancellations, returns, and refunds. Handle concerns regarding shipping, payments, promotions, or account access. Investigate and resolve customer complaints or issues efficiently. Escalate unresolved or complex cases to higher-level support when needed. Use internal tools and resources to track and resolve cases. Student Assistant - April 2014- April 2015 Central Colleges of the Philippines # 52 Aurora Blvd., Quezon City College of Architecture Job Description: Assist with filing, scanning, copying, and organizing office documents. Manage incoming and outgoing communications such as emails, phone calls, and messages. Schedule meetings and maintain calendars for the Dean or office staff. Distribute mail, memos, and announcements across departments or campus. Maintain inventory of office supplies and assist in ordering when needed. Input and update student or departmental records in the database. Organize and maintain confidential files in accordance with university policies. Assist in preparing reports, presentations, or newsletters. Relay student concerns, requests, or feedback to the appropriate staff or departments. Act as a point of contact between students and the Dean’s office. EDUCATION Tertiary,- RECOGNITIONS Bachelor of Science in Architecture Cavite State University - Second Semester- Central Colleges of the Philippines First Semester- Quezon City Jose Abad Santos High School Numancia St. Binondo, Manila Primary, - Second Semester - Indang, Cavite 52 Aurora Boulevard, 1300 Secondary,- Partial Academic Scholar Rosauro Almario Elementary School Kagitingan St. Tondo, Manila TRAININGS/ CERTIFICATIONS Lean Six Sigma White Belt Certification (Taskus) AI for Beginners Online Certification (Taskus) September 2025 Webinar Moderator/ Host - UAPSA event EMBRACING RESILIENCY: Designing a Truly Healthy Space November 2020 AutoCADD 2016 with Color Rendering at Microcadd SM North Edsa Certificate No.: 17726KNK48 Second Semester- Second Semester- First Semester- Former UAPSA Commissioner on External Affairs- Researcher of the Year Science Investigatory Project- Former Student Representative OIC - Mayor's Complaint & Action Team December 6-10, 2010