Ma Kristina Arrieta

MA KRISTINA ARRIETA CONTACT- Virtual Assistant | Customer Services Associate To do one's duties in a setting that is free from injustice and where the pursuit of excellence is well-compensated. When it comes to work, I want to be able to demonstrate my compentency and goal-orientedness. - Yna Arrieta WORK EXPERIENCE Semicupcake_ #09 Solomon St. Kinvsville, AC EXPERTISE Proficiency in CRM tools. Knowledge of Microsoft Office (MS Word, Excel, Power Point, etc) Proficiency in Adobe Photoshop, Google Tools Email Management Data Entry Customer Service Time Management Computer Literacy Good problem solving ability and analytical skill to solve problem efficiently. VIRTUAL ASSISTANT AURA HEALTH - Provides email support to the clients' customers. Additionally, we provide invoices, reports, and meet with clients to ensure that we are in line with the company's goals. B2B SALES OPERATIONS - TELUS INTERNATIONAL Assist in managing the accounts of our clients to make sure that they are well provided by our company. Closed deals with small business owners and responsible for making clients stay in business. Handled the outbound clients and was able to master multitasking CUSTOMER SERVICE REPRESENTATIVE - ALORICA Handled International Voice for Retail and Telecommunications Account Providing product information, package tracking, resolving order issues, billing explanation and telecom assistance for our client’s customers FREELANCE INSTRUCTOR - Private Clients Maintained student self-confidence for optimal learning enhancement Created academic plans to facilitate the accomplishment of goals. Worked with students to help them become more proficient in specific subjects. Communication Skills Inbound and Outbound calls EDUCATION AMA UNIVERSITY Bachelor of Science in Nursing -