Ma Kristeen Zamora

MA.KRISTEEN ZAMORA ABOUT ME - -- Being in customer service industry for a long time now, I was able to improve my professional traits, being more patient, being a critical thinker and to resolve customer’s concern in any way possible and to resolve it as quickly as I can. WORK EXPERIENCE •August 16, 2019-May 13,2024 Concentrix Daksh Services Philippines Corporation Customer Care Professional EDUCATION Responsible in taking in calls to assist customers/clients verify information for credit card applications and account verification which follows a strict verification process. DIPLOMA IN COMPUTER SECRETARIAL. UNIVERSITY OF RIZAL SYSTEM-PILILLA SY- SKILLS TYPING 40-50 WPM CUSTOMER SERVICE COMMUNICATION SKILLS BASIC COMPUTER KNOWLEDGE Punctual •September 29, 2014-June 5, 2019 FOUNDEVER PHILIPPINES (SITEL) Customer Service Representative Responsible in taking calls to assist customers to place orders over the phone through an online retail store and to assist customers in checking the status of their orders and tracking status of deliveries. Took calls for setting up home appliance repair services and in checking status of the appointment and providing the technician’s estimated time of arrival. Critical Thinking Organized Hardworking •April 2008-November 2012 REX PRINTING COMPANY LANGUAGE English Tagalog Factory Worker Main task was arranging the book pages. Check the quality of each unfinished product, each page for visible dirt and sequence and check the finished books as well before they get out of the production area. REFERENCES To be furnished upon request.