Ma. Krisandra Nica Dordines

MA. KRISANDRA NICA C. DORDINES Home Address: B2 L18 Aries St., Windsor Mansions Subd, City of Imus, Cavite 4103 Mobile Number: - Email Address:- SUMMARY I am an experienced Inbound and Outbound Sales and Customer service representative for 2 years and Process Excellence Quality Analyst for 1 year. I would like to be given a chance to work for a post where I can use my skills and expertise. I am looking for new opportunities where I can learn new things and gain more knowledge that will help me in my career advancement. 
 WORK EXPERIENCE SLK Global Philippines, Inc. July 2018 - July 2019 Process Excellence and Quality Analyst Vector One Northgate CyberZone, Alabang, Muntinlupa Real-time Call Monitoring Call Calibration and Coaching POC of Central Operations for Quality Six Sigma Trained Presenting Weekly and Monthly Quality Reports to Onshore and Offshore clients Data Collection OSAT Kaizen Project Leader (Six Sigma - Green belt Project) SLK Global Philippines, Inc. October 2016 - July 2018 Customer Service Representative Vector One Northgate CyberZone, Alabang, Muntinlupa Answer questions and concerns reu clients.  Handled top US private label cards (such as Fifth Third Bank) Responsible in keeping customer's profile private. Convergys Philippines, Inc. May 2015 – September 2016 Inbound and Outbound Sales Professional Genpact Building Northgate CyberZone, Alabang, Muntinlupa Was part of the complex inbound and outbound group of a top telecommunications company in America. Catered both consumer and business to business clients. Cold calling all customers and providing them ways how to get more value on their account by adding new services Experienced in handling long time existing business customers. Cold calling business customers and building a relationship that would make us part of their growth as a company by adding more lines of service for their employees Worked with business acquisition team that is responsible for cold calling small to medium size businesses in America trying to sell them the business and value of having us as their company’s wireless provider. Ensures quality sales by working hand in hand with the Quality team of our program As part of the outbound team for almost 2 years, I am very much inclined with hard core selling. PERSONAL INFORMATION Birth date: July 19,1993 Civil Status: Single Citizenship: Filipino Skills: Microsoft Office Literate Interest: Movies, Photography and Travelling REFERENCES Lorelyn G. Yanto Process Excellence Manager SLK Global Philippines, Inc. Vector One, Northgate CyberZone, Alabang, Muntinlupa Contact number to be provided once needed Grace Ruth P. Lopena Process Trainer SLK Global Philippines, Inc. Vector One, Northgate CyberZone, Alabang, Muntinlupa Contact number to be provided once needed Catherine Roxas Quality Analyst SLK Global Philippines, Inc. Vector One, Northgate CyberZone, Alabang, Muntinlupa Contact number to be provided once needed I hereby certify that the above information is correct and true to the best of my knowledge and ability. Ma. Krisandra Nica C. Dordines