Ma.Katrina Laplana

MA. KATRINA LAPLANA​ 📍 Philippines Objective Motivated and detail-oriented professional with experience in property management, lead generation, and customer service. Skilled in managing client relations, coordinating property operations, identifying potential leads, and delivering excellent support to ensure business growth and client satisfaction. Seeking a role where I can apply my organizational, communication, and problem-solving skills to contribute to a company’s success. Summary B2B Lead Generation & Data Mining – Skilled in sourcing and verifying targeted leads using LinkedIn Sales Navigator, Apollo.io, and Hunter.io, ensuring accuracy and quality. Property Management Assistance – 4 years of experience in property management. I handle tenant communication, maintenance coordination, rent tracking, and administrative support. I’m detail-oriented, reliable, and committed to ensuring smooth property operations and excellent client satisfaction. Short-term Rental (Airbnb) - 1 year of experience in managing Airbnb and short-term rental properties. I handle guest communication, booking coordination, and daily operations. I ensure smooth check-ins, timely maintenance, and a great guest experience that helps maintain high ratings and repeat bookings. Customer Service Representative- 2 years of experience handling inbound and outbound calls, resolving customer concerns, and providing technical support. Skilled in communication, problem-solving, and maintaining a positive customer experience. Committed to delivering efficient service and building lasting client relationships. Skills • B2B Lead Generation & Data Mining​ • Tenant Coordination & Property Management​ • Contract & Inventory Preparation​ • CRM & Google Suite Tools​ • Email Verification (Hunter.io, Snov.io, BounceBan)​ • Market Research & Data Validation​ • Client Communication & Support • Email & Calendar Management • Data Entry & File Organization • Customer service Work Experience Property Management Assistant | Airbnb Property Management Summer Realty LTD, UK (Remote) – Part time Apr 2021 – July 2025 • Assist with daily property operations including tenant inquiries, property viewings, and reference checks.​ • Prepare tenancy agreements, inventories, and compliance documents.​ • Coordinate with landlords, tenants, and contractors to ensure smooth property management.​ • Maintain accurate records of rent collection, inspections, and tenant communication. • Manage and synchronize listings on Airbnb, Booking.com, and Hostaway • Ensure excellent guest experience and maintain high review ratings, Coordinate cleaning and maintenance schedules. • Administrative Tasks: Email & Calendar Management, Data Entry & File Organization. B2B Lead Generation Specialist | Apply Minds , UK (Remote) – Project Based Oct 2023 – August 2025 • Researched and built targeted lead lists across industries, job functions, seniority levels, and geographies.​ • Used LinkedIn Sales Navigator, Phantombuster, Apollo.io, and RocketReach to collect accurate data.​ • Delivered 500–600+ verified leads weekly, including full name, company, job title, email, phone, and LinkedIn URLs.​ • Ensured email accuracy using tools such as Snov.io, Hunter.io, Zerobounce, and BounceBan. Customer Service Representative Nov.2028 -August 2021 • Excellent verbal and written communication​ • Active listening and empathy​ • Problem-solving and conflict resolution​ • Technical troubleshooting and support​ • Multitasking and time management.​ • CRM and ticketing system proficiency.​ • Attention to detail and accuracy​ • Adaptability in fast-paced environments Additional Information Availability: Flexible (Full-time or Part-time, Remote) Strengths: Attention to detail, accuracy, problem-solving, adaptability Languages: English, Tagalog, Cebuano