Ma. Katrina Erazo

Ma. Katrina E. Erazo Tinga Labac Batangas City--Skype: Katrina-CO Objectives Expanding work function through engagement in new organizational perspective that provides exceptional learning. Customer service manager seeking an opportunity to use my customer service and management skills to improve customer satisfaction. Skills ● ● ● ● ● ● Company Positive outlook on work challenges People oriented and has good interpersonal skills Good in customer service Ability to work effectively in a collaborative, team environment. Knowledgeable in all microsoft office works Have a few knowledge about industrial setting like hiring, coordinating to facilitate seminars, and training. Basic knowledge about HR functions ● Can do outbound call and cold calling. ● Data entry, Chat support, small projects Working Experience ● Crew in 711 alangilan batangas city November 2012- March 2013 Customer service, cashier and paper works. ● On the Job Training as Psychologist in Panganlungan, Solo Mabini Batangas April – May 2014 Handling, managing and counseling patients ● On the Job Training as Guidance Counsellor in Batangas City East Elementary School June – August 2014 Counseling, assessing children, paper works and encoding ● Cashier/ secretary in Premium Bikes Corporation 2 June-September 2015 Paper works, cashier, customer service, inventory, consolidating and communicating in head office and making dtr. ● Operator in Terumo November 2015- April 2016 Assembling catheter and paper works ● Customer Service Representative in CCS4U May 2016 – April 2017 Outbound calls, queing, assisting customers with different age: old, middle ages, back brace campaign ● Customer Service Representative in American Senior Benefits May – December 2017 Outbound calls, queing, assisting customers with medicare or without medicare ● E-commerce Listing in ripperattire December 2017 Redbubble.com part timer for a friend Sales Representative in Ahlbum Group January - February 2018 Outbound calls, queing, assisting customers with medicare or without medicare Sales Representative in Medicare Savings Support January - May 2018 Outbound calls, queing, assisting customers with medicare or without medicare Education 3 ● Bachelor of Arts major in psychology University of Batangas- ● Secondary Education University of Batangas- SEMINARS and Trainings ● Preparing in Psychometrician Licensure UP SOLAIR, University of the Philippines-Diliman Trece Marteres, Cavite City ● Workshop for Couselling University of Batangas Hilltop, Batangas City ● Facilitating Recollection University of Batangas Hilltop Batangas City Personal Background Age: 22 years old Birthday: December 18, 1994 Citizenship: Filipino Civil Status: Single Height: 5 ft. Weight: 42 Mother: Rosario E. Erazo Father: Paul L. Erazo Occupation: Sales Agent Refferences Ms. Shara May Tumambing Department Head of Psychology University of Batangas 4 Mr. Jaime Agravante Manager of 7-11 Alangilan, Batangas City Alangilan, Batangas City Dr. Normando Napenas Psychiatrist of GGC and Panganlungan, Solo Mabini, Batangas Solo, Mabini Batangas Dr. Edilyn Briones Principal of East Elementary School Kumintang, Ilaya Batnagas City MR. Manuel Cezar Branch manager of Premium Bikes Corporation Alangilan Batangas City Mrs. Grace Van Gemert CEO of CCS4U Goldrich Bldg. 1, Revilla Business Park in Bacoor Ms. Kathleen Miller Licensed Medicare Specialist California I hereby declare that the above mentioned information are true and accurate to the best of my knowledge and belief. Ma. Katrina E. Erazo Applicant