Ma. Katrina F. Amagan
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SCHOLASTIC RECORD
Bachelor of Science in Business Administration Major in Human Resource Development Management
Arellano University
Legarda, Sampaloc, Manila
WORK EXPERIENCE
Go2: July 2022 – September 2022
Virtual Assistant (Seasonal contract)
Midnight Sourcer for PeopleShare
Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc.
Created and managed job postings on job boards such as Indeed, CareerBuilder and Broadbean.
Uploaded and created profile of sourced candidates on Ultra-Staff EDGE.
PSG Global Solutions: December 2019 – July 2022
22nd Floor, 6788 Ayala Avenue, Makati City
Talent Acquisition
Sourced of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc.
Recruited passive candidates through phone calls, emails, and general relationship-building.
Conducted pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements.
Organized and kept of candidates’ files, tracking their activities, opportunities, and references.
Maintained a record of candidates sourced through the SS Tracker.
Created end of day reports of productivity and results.
EPerformax: June 2018 - December 2019
7th Floor, Road Cor, 23 Diosdado Macapagal Blvd. Pasay, City
Customer Support Consultant
Handled one of the biggest financial/payment processor in US and Canada for online payments and money transfers.
Responsible for fraudulent complaints and claims of account creation and use.
Dispute filing for completed payments, fraudulent charges and incorrect transaction amounts.
Responsible for assisting customer log in to their accounts, change their account password and reading their transactions.
Reporting lost and stolen cards.
Reversing invalid transaction and payments.
Compliance check with account holder’s legal and personal information such as validating their SSN, Photo ID, Proof of Address and their Bank statements.
Telstra powered by Teletech: January 2018 - April 2018
9th Floor, Five E-com Building, Pasay, City
Quality Assurance Specialist
Handled one of the largest telecommunication company in Australia for internet, home phone and mobile phones.
Responsible for quality monitoring of agent’s phone calls.
Measures compliance with the call flow and alignment with the process.
Generate daily insights and calibration meetings.
Daily use of MS Excel for extracting data and presenting analytic reports.
Telstra powered by Teletech: November 2017 - December 2017
9th Floor, Five E-com Building, Pasay, City
Subject Matter Expert
Assist consultants with product related questions and inquiries.
Responsible for taking escalation calls from consultants.
Approves and audit credit requests of consultant.
Responsible for daily end of day reporting.
Telstra powered by Teletech: April 2016 - October 2017
9th Floor, Five E-com Building, Pasay, City
Customer Service Representative
Handles billing and sales inquiries and concern of customers.
Responsible for disputes, credits and promotional discounts on customer’s bill.
Creates order for upgrade and change of customer’s internet, home phone and mobile plan.
SKILLS
Willing to work and determined to finish the job started.
Good written and verbal communication skills.
Eager to learn and willing to undergo training to enhance ability.
Knowledgeable in the business setting.
Highly organized and efficient.
Knowledgeable in the Microsoft Office Application.
Ability to multitask.
