Ma Katherine Joy Liza

 Ma. Katherine Joy Liza Tagoon, Salvacion, Buenavista, Guimaras 5044- Qualification Summary: Experienced: Customer care professional with 7+ years in call centers Efficient: Adept at handling various calls on a daily basis, while consistently resolving customer issues in a timely manner. Skilled: Possess exceptional customer service skills Relevant Skills: Handles multiple calls every day providing customer a professional, efficient and excellent service while ensuring their issue and concerns are handled. Have proficient product knowledge to be able to provide customer with the best option our clients can offer Able to use technical tools and software to converse with customer and to handle customer information. Education:  San Enrique Elementary School            - Bagong Pag-asa Elementary School- Buenavista National High School - University of the Philippines in the Visayas- Bachelor of Science in Biology Work Experience: Teleperformance Philippines Customer Service Representative Ortigas Center, Pasig city  April 2008- Aug 2009 Teletech Holdings Inc.  Customer Service Representative SM City bldg., Benigno Aquino Ave, Mandurriao, Iloilo Oct 2010-Dec 2015 Startek Philippines Megaworld blvd., Iloilo Business Park, Iloilo City Dec 2015-June 2017 Bibo Global Opportunity ESL Teacher July 2017 up to present References: Pamela Tamesis Engagement Coach Startek Phil. Contact #:- Mary Mae Buton Contact #: - Supervisor Startek Phil. Glaiza Mae Anzures Co-Worker Startek Phil. Contact #:-