Ma Justine Maranan

Ma. Justine Maranan Steele - GeniusU Business Operations VA Skills Graphic Design Amazon Product Listing Accounting/Bookkeeping Amazon Product Research resourceful, trustworthy and Executive Admin Assistance Video Editing a fast learner professional in Business Operations Video Animation Appointment Setting Project Management Sales Lead Generation Legal Assistance Social Media Management Customer Service Marketing Management Business Operations Real Estate Basic Knowledge in IT Shopify Submitting Adhoc Property Management Files/Reporting I am an efficient, reliable, dedicated, flexible, Advertising, Marketing, Operations and Virtual/Executive/Admin Assistance. My experience helped me develop expert knowledge in social media, marketing and finance. I am highly motivated and willing to continue to learn and improve my knowledge and skills to provide you the best and high quality of service with the highest standards in accuracy. - Calamba City, Laguna PH - Profile Highlights Worked with the sales team on all revenue-generating opportunities and led the needs analysis process understanding client’s challenges and requirements, opportunistically pursuing additional business development opportunities within client organizations. Managed digital marketing campaigns in social media. Worked closely with the CEO providing admin/executive/operations services, payroll, calendar management, graphic design, social media posting, bookkeeping, invoicing, and sending out contracts to new clients and employees. Managed my own team composed of web developers, graphic designers, an SEO analyst, social media specialists, paid media specialists, digital marketing specialists Worked with clients from different industry niches such as e-commerce, affiliate marketing, solar business, digital marketing, law firm, VA agency, roofing, construction, and financial services. Work Experience Aug 2021 - Feb 2022 Legal Soft Solution LLC Admin Operations Assistant/Case Manager VA Provided Admin/Executive/Workforce services such as productivity monitoring of employees, attendance, payroll, contracts, sending memos, providing/creating login credentials for new hires, onboarded/offboarded staff, and fixed disputes and other work-related concerns. Sending/Booking calendar meetings and invites. Creating/Implementing company policies. Sending/presenting reports to the CEO. Assigned in recruitment to create graphics and posters for the current campaign. Sourced talents from LinkedIn, Indeed, and Online Jobs. Created talent descriptions and duties for our next hire/candidate. Provided bookkeeping services as well using Quickbooks and Panda Docs. Reporting to the VP every week for the employees and team performance. Managed and scheduled social media postings for FB, IG, and TikTok. Worked closely with the division managers of each department to discuss the agenda for the week, the coming week, and the entire month. Discussing what things should be prioritized first to improve the company's performance and sales. Develop technical and business requirements and always strive to deliver intuitive and user-centered solutions. Filed pleadings, and called court districts to confirm the case’s status and if the files from us had been received successfully a week before the pleading day. Managed/Organized files in OneDrive and MyCase making sure that the tags for clients are correct, if whose we currently working on, and the cases we closed. Created/Sent invoices to clients and follow-ups. April 2021 - August 2021 TekEons Central LLC Executive Admin Assistant | Content Creator VA Provided Admin/Executive assistant services such as calendar management, and taking down notes during the meetings. Managed the team and had meeting with them to know the status of the work their doing. Wrote contents for a niche, for example: airconditioner with a heater. In the content I wrote I make sure to put the pros and cons and reviews from the customer and what makes it better with the other brand, etc., Product Research and product listings on Amazon. May 2020 - April 2021 Roofer Marketers LLC Quality Assurance VA I was assigned on filtering/sorting the recorded calls of the centers that worked for the companies we worked with. Made sure that the tags and notes written on the call logs are all correct. If in case it is not correct I need to call the center and make sure to follow up on the concern of the client who called especially after a hurricane has passed. Tracked clients' status and concerns on a spreadsheet, if it has been resolved, need urgency, or need to be resolved within the day or specific day. Managed the KPI monthly investment or reports for the Organic Page, PPC, and FB using Google Data Studio. Sent reports to the CEO and account managers. January 2019 - April 2020 Alorica Teleservices Inc Operations Customer Service Representative Explained and educated the breakdown of the client's finances and billings. Collected and follow up on payments of clients'. Documented conversations with clients. Offered new rate plans, devices, and mobile accessories to make sales. Provided troubleshooting and basic IT resolutions to clients that are having issues with their devices, plans, etc., Software Skills Adobe Express Last Pass Asana Lucid Chart Canva OneDrive CapCut Panda Docs Calendly Quickbooks Clickup Shopify Eventbrite Slack Google Data Studio Trello Google Analytics Toggl Google Trends SuperHuman Helium 10 WooCommerce HootSuite Xero Hubstaff Zappier Loom Zoom LinkedIn Navigator Flodesk Monday.com Call Log Tracking Metrics MS Word/Excel Animaker MyCase Chat GPT Notion Tube Buddy Education History- Laguna College of Business & Arts Studied Bachelor of Science in Business Administration major in Marketing Management Wrote a baby thesis in my 2nd year in college. Wrote final paper case study. Certifications Practical Learning in Real Estate Salesperson in October 2018 Studied the Korean Language at Roland Flores Korean Language and Review Center Inc. and got a certification in August 2023