Ma. Julie Anne Villares

Ma. Julie Anne E. Villares Block 3 Lot 9 Phase 1 Azalea St. Country Homes Subdivision Brgy. Estefania Bacolod City Negros Occidental, Philippines Mobile #: - Home phone #: - Email Address:- Career Objective To be able to contribute to the development of the institution that will acknowledge my service, in which job includes the straight forwarding of challenges and enhancement of my capabilities, enable to provide the most effective and efficient means of accomplishing a commendable work. Job Experiences: Customer Service Representative Teletech Bacolod City December 2008 – September 2010 Job Description: Assist customers with billing information Assist customers with cable, internet and telephone concerns Additional cable, internet and phone sales Customer Care Specialist Teleperformance Bacolod City June 2011 – June 2013 Job Description: Assist customers with reservation inquiries Changing airline, car and hotel reservations Cancelling reservations Assisting customer complaints Customer Service for Amazon Seller Upwork/Odesk Online Jobs February 2014 – October 2014 Job Description: Edit images for my clients amazon store Virtual Assistant Required for Busy eBay Store Upwork/Odesk Online Jobs June 2013 – April 2015 Job Description: Sending emails to customers for their inquiries Data Entry, Image Matching, Title Matching, Virtual Assistant Upwork/Odesk Online Jobs June 2014 – February 2015/ February 2015 – April 2015 Job Description: Revise images for amazon store Revise title of the item Order processing eBay and Amazon Upwork/Odesk Online Jobs May 2015 Job Description: Edit images and compile on different folders eBay Inventory Specialist – Google Internet Search Research and Data Entry Upwork/Odesk Online Jobs March 2015 – April 2016 Job Description: Inventory of items Order processing both eBay and Amazon stores Email customers regarding Out of stock items Research of profitable items List items to eBay store using priceyak Optimize the title and description eBay Customer Service Upwork/Odesk Online Jobs May 2016 – April 2017 Job Description: Customer Service Support Update tracking numbers Using Inkfrog eBay Item Lister Upwork/Odesk Online Jobs May 2016 – June 2016 Job Description: Create Listing using eBay Create title and keyword using titlebuilder.com Virtual Assistant Upwork/Odesk Online Jobs June 2016 – July 2016 Job Description: Basic Photoshop Update tracking numbers eBay Lister Upwork/Odesk Online Jobs October 2016 – December 2016 Job Description: Create listing using Inkfrog Drop Shipping eBay UK Listing Via Simple Listing Platform Upwork/Odesk Online Jobs February 2017 - September 2017 Job Description: Search profitable Items List items using hydra lister Title creation and keyword research Full Time Experienced eBay Lister Upwork/Odesk Online Jobs August 2017 – October 2017 Job Description: Title creation & keyword research Listing using Inkfrog Report/Summary of work done eBay Email Handling Customer Service Upwork/Odesk Online Jobs October 2017 – January 2018 Job Description: Answering customers inquiries Updating tracking numbers. Answering customers questions regarding their orders. Process returns and refunds. Special Skills: Proficient In English communication skills Customer Service experience Call center agent experience Basic knowledge of computer skills Educational Background: College (Under Graduate – 2 years) La Consolacion College – Bacolod City -Bachelor of Science in Tourism Certificates: Certificate of employment from Teletech Certificate of employment from Teleperfomance References: Available upon request