Ma. Jovilynn Villa

MA. JOVILYNN VILLA VIRTUAL ASSISTANT CONTACT ME AT Sto. Tomas City, Batangas, Philippines-- https://www.linkedin.com/i n/ma-jovilynn-villa SKILLS SUMMARY Calendar Management Email Management Data Management File Management Organizational Skills Time Management Communication Skills Customer Service Administration Business Retention Client Engagement Ticket Management Customer Experience Reports Generation Client Presentation Data Analytics Sales Marketing Recruitment Training and Development PERSONAL PROFILE With 4 years of hands-on experience, I am a highly skilled Virtual Assistant ready to tackle diverse tasks. I excel at leveraging technology to solve problems efficiently, making me a reliable asset. My enthusiasm and superior skills enable me to thrive in both team-based and independent work settings. WORK EXPERIENCE Executive Virtual Assistant / Desk and CRM Admin (Behavioral Health Office - US Client) Customer Support: Responding to customer inquiries, resolving issues, and providing assistance through various communication channels such as email, chat, and phone. Ticket Management: Managing and prioritizing support tickets, assigning them to the appropriate team members, and ensuring timely resolution. Knowledge Base Management: Creating and updating knowledge base articles to provide self-service options for common customer queries. Reporting and Analysis: Generating reports on key support metrics, analyzing customer feedback, and identifying areas for improvement in the support process. Collaboration: Coordinating with other teams within the organization, such as sales and product development, to address customer issues and improve overall customer experience. Training and Onboarding: Assisting in the training and onboarding of new support team members, ensuring they are familiar with Zoho Desk tools and best practices. Automation and Workflow Optimization: Implementing automation rules and workflow optimizations to streamline support processes and improve efficiency. Project Manager (Marketing Agency - US Client) Migration and Implementation: Responsible for the migration and implementation of the new system (Zoho One), from proposal to data migration. Scope and Deliverables: Defines the scope and deliverables of the project in collaboration with senior management. Critical Path Schedule: Creates a detailed critical path schedule that identifies the activities and sequence required to complete the project. SOFTWARE SOFTWARE Google Docs Google Sheet Google Slides Google Drive Google Calendar Google Gmail Google Meet Google Hangouts Google Keep Google Workspace Google Tables Microsoft Word Microsoft Powerpoint Microsoft Excel Microsoft Teams Microsoft Drive Zoho CRM Zoho Desk Zoho Books Zoho Projects Zoho People Zoho Analytics Zoho Sign Zoho Forms Zoho Meeting Zoho Social Zoho Vault Zoho Connect Zoho Cliq Zoho Show Zoho Workdrive Franconnect Salesforce Monday.com Clickup Canva Loom Slack Zoom Ring Central Google Voice Pinterest Other mobile apps Communication: Establishes a communication schedule to update stakeholders on the progress of the project. Quality Assurance: Reviews the quality of work and deliverables completed with the project team regularly to ensure they meet project standards. Performance Tracking: Plans, tracks, and reports on the performance of ongoing projects using Zoho One and Google. Risk Management: Effectively identifies, assesses, and manages project risks. Virtual Assistant / Appointment Setter (Marketing Agency - US Client) Administrative Work: Scheduling meetings and appointments, answering phone calls, and managing emails. Data Entry and Management: Handling data entry tasks and organizing to-do lists and calendars. Market Research: Conducting market research on an as-needed basis. Report Generation: Generating reports and analytics periodically. Social Media Management: Managing social media accounts and creating content. Customer Service: Providing customer service support. Assisting with other tasks as requested by clients. Branch Head / Unit Head / Financial Advisor (Marketing Agency - AXA Philippines) Meeting KPIs: Responsible for meeting the KPIs set by the company that focus on production, manpower, and persistency. Recruitment: Recruit agents and agency managers who meet the company's requirements. Training and Development: Train, supervise, and develop agents and agency managers. Sales Strategies: Implement sales strategies directed by the company and develop new ideas. Collaboration: Collaborate with the Agency Development Manager/Zone Director and other support groups for maximum sales and operational efficiency. Issue Resolution: Resolve issues and customer concerns escalated to my attention to ensure turnaround time and problem resolution. Virtual Business Management: Created and managed businesses via social media platforms. Territory Sales Manager / Area Sales Manager / PSBank Sales Manager (Insurance - Bancassurance Division) Distributor Supervision: Supervise distributors to ensure delivery of prescribed business activities and performance levels. Coaching and Training: Utilize coaching tools to teach, facilitate, and guide dedicated PFS to maximize sales performance and promote retention. Compliance: Ensure team compliance with company policies and provisions. Sales Management: Execute efficient expense management and develop sales and marketing capabilities of branches within the area. Product Knowledge: Ensure comprehensive product knowledge of AXA products and services. Sales Forecasting: Develop and manage sales forecasting, planning, and budgeting processes. Relationship Management: Build and maintain a cordial business relationship with PSB Business Managers, Branch Heads, and staff. Sales Relationship Manager, Sales Head, VP for Sales (Rural Bank, Inc) Sales Strategies and Plans: Work closely with the Head of Business Development in the development, establishment, and implementation of sales strategies and plans. Sales Performance Monitoring: Monitor the sales performance of each sales and marketing personnel as well as all the branches on a regular basis. Training and Orientation: Responsible for the training and orientation of all new and existing employees of the bank. Sales Organization Management: Oversees the hiring and development of the sales organization, creates and establishes compensation, training, and sales incentive programs. Customer Relationship Management: Maintains key customer relationships and manages the overall sales processes. Sales Forecasting and Budgeting: Designs, implements, and manages sales forecasting, planning, and budgeting processes. Sales Quota Management: Ensures that sales quotas per Marketing Personnel are met periodically. Regional Sales and Marketing Manager (South Luzon) - FMCG Sales Operations Management: Managing the overall sales operations and productivity of the region. Sales Agent Recruitment: Responsible for the recruitment of sales agents and accreditation of sales agencies and contractors. Customer Relationship Management: Coordinates and collaborates with appropriate groups to facilitate related business transactions and resolve customer requests and concerns. Sales Target Setting: Sets sales targets and deliverables for all designated sales supervisors/officers and staff reporting under my wing. Performance Monitoring: Monitors and drives performance of all sales groups to ensure achievement of revenue targets. Relationship Building: Builds and maintains a cordial business relationship with JV partners. Pipeline Building: Monitors and drives performance of all sales groups to ensure achievement of revenue targets through building pipelines and maintaining good relationships with JV partners. Sales Operations Officer (Quezon) - Realty Overall Operations Management: Managing the overall operations and productivity of the area, specifically the Batangas development projects of the company. Sales Agent Recruitment: Responsible for the recruitment of sales agents and accreditation of realtors. Strategic Planning: In charge of strategic planning and execution for brand exposure and land development awareness. Sales Distribution and Budgeting: Responsible for the sales distribution and budgeting of expenses of the branch. Area Sales Manager (Laguna) - Insurance Bancassurance Division Management: Managing the Bancassurance division of AXA and MBTC in some parts of South Luzon, specifically covering the areas of Quezon and half of Laguna. Sales Target Execution: Execute individual sales targets of the team to ensure goals are met in accordance with the sales plan of the region or the company as a whole. Relationship Management: Establish and maintain relationships with JV partners and high-level executives to maximize account coverage and support Financial Executives. Compliance and Training: Ensure Financial Executives are trained on their responsibilities and comply with company policies, procedures, rules, and regulations. Sales Strategies and Planning: Propose and execute sales strategies to improve and achieve sales targets, work with the Regional Manager in the development of business plans, and communicate targets/directions to subordinates to promote teamwork. Financial Executive - Insurance Bancassurance Division Sales: Offering financial planning services (Bancassurance products) to Metrobank clients and similar clients in the areas of Laguna. Marketing Support: Extending marketing support to MBTC through proper cross-selling and branch assistance. Customer Relationship Management: Maintaining direct and constant communication and/or relationship with clients as part of continued service and to potentially generate new business opportunities. Collaboration: Collaborating with the support group to deliver commitment and services to customers. Sales Conversion and Approval: Responsible for the sales conversion of leads given by the branch through effective product presentation and on-schedule approval of all submitted applications. Proprietress (Batangas) - SMV Cellular Shop Business Management: Managing a self-owned business that entails retailing, customer relations, inventory, purchasing, etc. Overall Success: Responsible for the overall success of the business. Branch Head (Batangas) - Commercial Glass Retail Management Trainee to Branch Head: Started out as a management trainee and turned into a Branch Head, acting as the overall supervisor within the branch. Overall Success: Responsible for the overall success of the branch. Account Executive (Batangas) - Telecommunications Sales Execution: Responsible for the execution of the branch sales target set by the management, offering postpaid line services to customers. Account Approval and Delivery: Responsible for the approval and delivery of sales accounts. AWARDS, REWARDS AND RECOGNITION 2003 AXA Annual Awards - ROOKIE AWARDEE 2004 AXA Annual Awards - ROOKIE AWARDEE 2006 AXA Annual Awards - PRESIDENT’S AWARDEE 2006 AXA Annual Awards - CHAIRMAN’S AWARDEE 2006 FTI (Foreign Trip Incentive) - QUALIFIER Cape Town, South Africa 2016 AXA Annual Awards - DRAGON AWARDEE 2017 AXA Annual Awards - DRAGON AWARDEE 2017 FTI (Foreign Trip Incentive) - QUALIFIER Scandinavia (Sweden, Denmark, Norway) ACCREDITATIONS Traditional License - Insurance Commission ILP | VUL Investment License - Insurance Commission Non-Life License - Insurance Commission