Ma Jonah Pauline Andaya

Ma. Jonah Pauline Andaya Ecommerce Store Manager for P&G Philippines | Consistently ranked in the top three retailer on Lazada and Shopee Philippines market Iloilo City, Philippines - - PROFILE An experienced ecommerce industry individual with high attention to detail and customer service advocate. Providing support with an exceptional organization and administrative skill combined with ensuring 100% customer satisfaction to brands managed. WORK EXPERIENCE ECOMMERCIAL COMMERCIAL ASSOCIATE ADA Digital Philippines Inc Sep 2021 - Present Part of a team of experienced individuals to optimize ecommerce store operations including; Content, Assortment, Ratings & Reviews, Search, Pricing, Live Chat, Customer Service, Live Streaming. Manages and assist in products, content, chat, campaigns, traffic, conversion rates, etc. EDUCATION BS TOURISM MANAGEMENT St. Paul University Iloilo- Sun Yat Sen Highschool 2012 Develop cross-functional strategies to grow the brand business and ensure smooth operations and provides regular business reports for the brand. ACCOUNTS MANAGEMENT SPECIALIST Megaworld- Global One Nov 2019 - Sep 2021 Manages accounts receivable for CUSA and Utilties for the whole township tenants. Responsible for maintaining and monitoring all existing accounts for collection, resolves billing problems, concerns and issues. Conducts weekly discussion with the management for account updates. CORE PROFECIENCIES Customer Service Multiple Project Management Problem Solving Creativity Leadership Relationship Building Customer Loyalty Business Development ADMINISTRATIVE VIRTUAL ASSISTANT BluNova Business Consultancy & Services Oct 2018 - Nov 2019 An employment agency based in Canada handling employee records and prepare loan documents; T1 ,T4, COE and Payslip for employees who wish to apply for loans from banks. LANGUAGES English Tagalog Hiligaynon References may be available upon request. WORK EXPERIENCE SALES & CUSTOMER RELATIONS ASSOCIATE Megaworld-Global Estate Resorts Inc. Mar 2017 - May 2019 Responsible for investigating and solving Sales and Customers' problems, which may be complex or long-standing and understanding how customers interact with the organization's products or services. Reviews, prepares, maintains and submits reports and records, such as sales production, or product inventory/availability on a daily basis. Ensures enough supplies of Sales documents/forms such as Reservation Agreement Forms, Buyer's Information, etc. BARISTA STARBUCKS Oct 2016 - Jan 2017 The role included making coffee, tea and other drinks to customer specification and speedy delivery of all beverages. Also cleaned coffee machines, restaurant areas, restrooms, and preparation areas during a normal shift.