Ma Joanne May Villanueva Ceballos

 Ma Joanne May V. Ceballos VIRTUAL ASSISTANT - - Bautista Compound, Brgy. Balasing, Sta. Maria Bulacan SKILLS Excellent English communication skills to effectively build rapport or connection to clients. Detail oriented. Basic computer navigation. Team player Good negotiation skills. REFERENCES Ryan Romer Cortes Team Leader –Concentrix- Edward Villamar Deputy Manager –Concentrix- Alain Jowel Abad Engineer-- WORK HISTORY AND RESPONSIBILITY CUSTOMER SERVICE/ SALES/RETENTION SPECIALIST CONCENTRIX- Manage incoming calls from customers interested in our products and services advertised on television and other social media platforms. Process orders and gather customer or other information. Attend to customers’ needs in organizing their orders for the monthly subscription. Reschedule shipments and provide tracking information. Update customer profiles and essential information of the shipping address, billing address, and payment information. Processing of payments, refund requests, invoice requests, fax info, and tracking billing information. Upsell for every call. Maximize resources and research to provide helpful information to give solutions to customers’ concerns. Email requests sent to helpdesk department to process merchandise label, email notification requests, and callback requests. Retain customer memberships by giving excellent customer service. EDUCATIONAL BACKGROUND BACHELOR OF ARTS MAJOR IN COMMUNICATION University of the East – Caloocan-