Ma. Jessica Martinez

Ma. Jessica D. Martinez B13 L4 Primavera subd. Brgy. Tungko Manga, SJDM, Bulacan-/- Career Objective Senior Assistant Clinical Coordinator, Senior Customer Service Representative, Training Coach, Team Lead, and Virtual Healthcare Receptionist with more than 8 years of BPO experience looking into securing a challenging position in a reputable organization to expand my learnings, knowledge, and skills.Loading... Tasks and Responsibilities ✅ Fluent in English oral and written ✅ Expert on communications inbound and outbound via phone, chat, and email ✅ Exposed to handling patients, medical providers, and other health insurance companies ✅ HIPAA compliant ✅ Assists on appointment setting ✅ Check benefit plans and eligibility ✅ Explains medical claims ✅ Prior Authorization for benefit coverage and Predetermination for medical necessity requirement check ✅ Assists on process for appeals and peer to peers ✅ Prepare performance reports ✅ Managed a team max of 20 people ✅ Audited calls for training and quality ✅ Supported training classes ✅ Outbound marketing calls ✅ Social Media monitoring ✅ Data Entry ✅ Credentialing ✅ Comfortable working independently on projects, be a team player and can work unmonitored ✅ Highly trainable and a fast learner ✅ PRIMARY SYSTEM: Ryzen 5 8GB ram ✅ SECONDARY SYSTEM: Intel Core i3 12GB ram ✅ LAN connection of 25 Mbps Educational Attainment TERTIARY 2020Our Lady of Fatima University BS Medical Laboratory Science – 1st yr 2017 – 2018Our Lady of Fatima University BS Physical Therapy - 3rd year 2013 - 2014Our Lady of Fatima University BS Psychology – 2nd year 2009 – 2011Bestlink College Associate Degree HRM SECONDARY 2005 – 2009North Fairview High school Work Experience May 2021 (present)Thriving Lane Behavioral Health Practice Virtual Healthcare Receptionist (part-time) July 2015 - June 2021United Health Group/ Optum Assistant Clinical Coordinator Sr. August 2014 – May 2015Transcom (Tiendesitas/ EDSA Ortigas ) Technical Support/ Fault Manager Sept. 2012 – February 2014IBM Daksh ( UP Ayala Technohub ) Kindle Tier 2 Specialist July 2011 – Sept. 2012McDonald’s ( Regalado/Montalban ) Service Crew Character Reference Eunice Ann BuanAna Desunia Supervisor Quality Analyst United Health Group/ OptumUnited Health Group/ [email protected] Angeline DonesaKriza Mae Cabungcal SupervisorWorkforce Analyst, Planning and Scheduling Wing AI Technologies Inc.Concentrix---