Ma. Jessa Surtida

I am a reliable and detail-oriented professional with several years of experience in customer support and virtual assistance. Since 2023, I have been working as a Virtual Assistant, providing administrative and operational support to clients while helping them stay organized and productive. Prior to that, I spent four years working as a Resolution Specialist, where I developed strong problem-solving, communication, and customer service skills by handling customer concerns, resolving issues efficiently, and ensuring positive outcomes for both the customer and the company.

My experience as a Resolution Specialist helped me build a strong foundation in handling complex situations, managing high volumes of tasks, and maintaining professionalism under pressure. I became skilled at investigating issues, communicating clearly with customers, and finding effective solutions in a timely manner. These experiences strengthened my ability to stay organized, work independently, and manage responsibilities with accuracy and attention to detail.

As a Virtual Assistant, I support clients with a variety of tasks including email and calendar management, data entry, online research, document organization, and general administrative support. I am comfortable using productivity tools and adapting quickly to new systems that help improve workflow and efficiency. I take pride in being dependable, proactive, and committed to delivering high-quality work that supports my clients’ business goals.

I also understand the importance of clear communication and transparency when working remotely. I always aim to keep clients updated on the progress of tasks and ensure that deadlines are met. My background in customer service has taught me how to listen carefully, respond professionally, and maintain a positive working relationship with clients and team members.

In addition to my skills and experience, I believe in being honest about my availability. I carefully manage my schedule to ensure that I can dedicate enough time and attention to every project I accept. I keep my availability updated so that clients can rely on accurate information when considering me for freelance opportunities.

My goal as a Virtual Assistant is to provide dependable support that helps businesses run smoothly and efficiently. I am motivated to continue growing my skills, learning new tools, and contributing positively to the teams and clients I work with.