Ma. Jerilee Goyone

MA. JERILEE GOYONE-TIRAND CURRICULUM VITAE Amazon Virtual Assistant Product Research Specialist General Virtual Assistant "A consistent and heart-filled effort to completion is the foundation of excellent work". PROFILE SUMMARY: I am a diligent worker with a strong work ethic and outstanding organizational abilities who can excel in either a team or individual setting. I'm also excited to be starting a new chapter with such a successful company. Through my previous work experience, I am skilled at building and managing thorough administrative and procedural systems that improve precision and productivity. Since then, I've been able to focus on my work without getting distracted. I am capable of making a contribution to businesses and am confident in my abilities since I have prepared myself with the necessary trainings and tools. Because of my dedication and hard work, my previous employment were rewarding. Dedication, honesty, tenacity, strength, greatness, and motivation are vital characteristics for my success. Similarly, I feel that having the proper mindset, character, competence, and innovation can enable us in achieving our objectives. I believe I am the right person to join a team that upholds these beliefs and values. You don't have to be concerned about my capacity to integrate into your family or workplace because I am very organized, take initiative, and work well with others. CONTACT DETAILS: - - live:.cid.9afd1b73cb73fdaf-https://www.facebook.com/jerileetirand LinkedIn https://www.linkedin.com/in/jerileetirand TURN YOUR GOALS INTO RESULTS THROUGH A PROMPT, PRECISE & PROFICIENT VA MA. JERILEE GOYONE-TIRAND | - |-France, Europe 1 WORK EXPERIENCE - FULL TIME HEALTHMARK MALTA Healthmark Malta is a company that offers home health care services in the following areas: elderly care, home help, companionship, community care, certified courses, and training in health. Healthmark strives to provide best practice services, which, while unique to each client, must be in accordance with the regulations and standards that influence best practice in home and community-based care. Healthmark takes its responsibilities very seriously. Particular care is taken to ensure compliance with the regulations and standards that can be seen in the processes, policies, procedures, and associated working documents. ELDERLY CARE ASSISTANT/HOME HELP | 2020 – 2022 Helped clients with administrative duties such as bill payment and email response. Prepared meals and assisted patients with eating. Checked to determine whether patients are taking their prescribed medicine. Listened to patients' concerns and gave them pertinent advice and assistance. Cooked food in accordance with the menu's plan. Maintained the cleanliness and organization of the client's home. Purchased things for the client's needs. Helped clients with appointments and hospital visits. BUREAU OF FIRE PROTECTION - REGIONAL OFFICE VIII The Bureau of Fire Protection is responsible for ensuring public safety through the prevention or suppression of all destructive fires on buildings, houses, and other similar structure, forests, and land transportation vehicles and equipment, ships/vessels docked at piers, wharves or anchored at major seaports, petroleum industry installations. It is also responsible for the enforcement of the Fire Code of the Philippines (PD 1185) and other related laws, conduct investigations involving fire incidents and causes thereof including the filing of appropriate complaints/cases. FIRE OFFICER 3/FIREFIGHTER/FINANCE CLERK | 2010 – 2020 Prepared and processed bank ’s financial documents transactions. Ensured that the database is maintained and updated, that financial records are complete and correct, and that filing processes are improved. Tracked and supervised financial transactions. TURN YOUR GOALS INTO RESULTS THROUGH A PROMPT, PRECISE & PROFICIENT VA MA. JERILEE GOYONE-TIRAND | - |-France, Europe 2 Served as a resource for updated fire safety building requirements and fire safety procedures. Ensured that the fire department functions smoothly and that each team member understands their duties and responsibilities. Ensured that all firefighters are trained and that all equipment is maintained on a regular basis. Reviewed financial records, documents, and information to ensure their accuracy. Performed account reconciliation and audits. Reported financial discrepancies and errors to the Finance Officer. Compiled financial spreadsheets, reports, statements, and other documents, as needed. Performed administrative tasks such as filling out forms, filing, and answering phone calls and emails. Ensured that monthly reports to the National Headquarters and COA Office are submitted on time SYKES ASIA INC SYKES is a leading provider of multichannel demand generation and customer engagement services for Global 2000 organizations and a pioneer in excellent customer care and support. SYKES continues to evolve toward a single goal: to assist people one caring interaction at a time. SYKES' creative brand family is comprised of partners who share our focus: REAL PEOPLE. REAL SOLUTIONS. TECHNICAL SUPPORT REPRESENTATIVE (PALM ACCOUNT) | 2009 – 2010 Received consumer calls and provided step-by-step instructions for resolving their issues. Documented and tracked client complaints utilizing a ticketing system to guarantee timely resolution and to preserve a record of the resolutions offered. Helped consumers with correct data syncing between their phones and computers for backup. Maintain current understanding of the company's products and services in case clients have questions. Determined when it is appropriate to refer the customer to a supervisor, repair expert, or another appropriate team member for assistance. TURN YOUR GOALS INTO RESULTS THROUGH A PROMPT, PRECISE & PROFICIENT VA MA. JERILEE GOYONE-TIRAND | - |-France, Europe 3 TRAININGS/SEMINARS Amazon In-Depth Course - ProVA Philippines Amazon Masterclass - AmazonPrime.PH Amazon FBA Product Research - School for Amazon FBA PH Social Media Management - ProVA Philippines Virtual Assistant Training Program - Dynamic Pitch General Virtual Assistant Course - Surge Facebook Ads Management Real State Virtual Assistant Training Bookkeeping Essentials / Quickbooks Online Lead Generation Webinar Google Productivity Suite /Workspace Canva Graphic Designs Facebook Ads Marketing Leadership Training Seminar on Organizing and Planning Business Communication Training - TOOLS TURN YOUR GOALS INTO RESULTS THROUGH A PROMPT, PRECISE & PROFICIENT VA MA. JERILEE GOYONE-TIRAND | - |-France, Europe 4 EDUCATION CEBU NORMAL UNIVERSITY Bachelor in Elementary Education major in Mathematics 2004 - 2009 Cebu Normal University articulates a vision of the unity of knowledge in education that transcends various disciplines and backgrounds to attain the societal goal of human capital development that have an impact on reducing povery and sustaining development. The different disciplines and backgrounds of the members of our university work together on the common goals of protecting and promoting the right of all people to obtain quality education at all levels. The multidisciplinary collaboration of faculty and scholars strives for positive influence and effect in the communities through education, research, and service. SKILLS Integrity Resourcefulness Time management Flexibility Ability to Work Under Pressure Fair and Respectful Organizational Skills Dependable Willingness to learn Problem Solving Skills Multi-tasking Professional Great attention to Detail Product Research Microsoft Office Tools Data Entry Accounting and Finance Email Management Calendar Management Customer Service Basic Computer Troubleshooting TURN YOUR GOALS INTO RESULTS THROUGH A PROMPT, PRECISE & PROFICIENT VA MA. JERILEE GOYONE-TIRAND | - |-France, Europe 5 REFERENCE Name: Company: Position: Contact No: Email: Mr. John Jynell C. Montilla E-Commerce Amazon Store Manager -- Name: Mr. Shawn Kiefer Karasig Company: E-Commerce Amazon Position: Amazon Purchasing Manager/Coach Contact No: - Email:- Name: Company: Position: Contact No: Email: Ms. Ana Lorraine D. Ramirez E-Commerce Amazon Amazon Advertising Specialist -- Name: Company: Position: Contact No: Email: Name: Company: Position: Contact No: Email: Mr. Marbhen Paderes E-commerce Amazon Amazon Coach/Specialist -- Ms. Aisle Arenas E-Commerce Amazon Amazon Product Researcher/Coach -- WORK FROM HOME SETUP Device name: ASUS Zenbook Processor: INTEL CORE I7 11TH GEN Installed RAM: 16.00 GB Storage: 512 SSD System type: 64-bit operating system, x64-based processor Internet Service Provider: ORANGE Fiber France Internet Speed DOWNLOAD: 50 mbps to 100 mbps UPLOAD: 50 mbps to 100 mbps 1 extra monitor and 1 desktop computer for back-up TURN YOUR GOALS INTO RESULTS THROUGH A PROMPT, PRECISE & PROFICIENT VA MA. JERILEE GOYONE-TIRAND | - |-France, Europe 6