Borbon, Ma. Jennesca G.
7105 Langka St., Brgy. Comembo, Makati City, 1217
Email:- Mobile #:-
Skype ID:-LinkedIn Profile: https://www.linkedin.com/in/ma-jennesca-borbon-259a4377/
Educational Background
Bachelors/College Degree of Nursing
Institute/University: Olivarez College Tagaytay, Philippines
Graduation Date: March 2008
: PRC Nursing Licensure Board Passer 2008
Skills:
Expert in Microsoft Office Programs: Excel, PowerPoint, Word, Visio and MS Project.
Familiarity and usage of the following tools: PDM, Clarity, Relativity, CRM, Zendesk, CITRIX, SharePoint, Salesforce, Harvest, Trello, etc.
Employment History
***June 2017 up to present – Storm Media
Position Title (Level): Customer Support Representative (Email Support)
Job Accountabilities and Functions:
Provides support thru email to all customers of the online website during weekends.
Offers current products on sale and provides support for order tracking.
Monitors incoming tickets and creates escalation tickets.
Assist customers with questions, concerns and complains thru email.
***March 2017 up to present – Innovative Systems Group
Position Title (Level): Project Coordinator
Job Accountabilities and Functions:
Project and Order Management
Work with management and other members of Project Management Delivery team to develop, edit, and revise project documents to meet established standards.
Coordinate and communicate project related information to various forums and committees.
Maintain internal repositories and team room containing all relevant project documentation.
Schedule / attend / chair project meetings and assist with determination of project requirements and distribute meeting minutes to all project team members.
Assist the PM in the drafting and issuance of project proposals, budgets, preliminary schedules.
Prepare project organization and communication charts; track the progress and quality of work being performed.
Use project scheduling and control tools to monitor project plans, work hours, budgets and expenditures.
Effectively and accurately communicate relevant project information to project team.
Ensure business needs are met in a timely and cost-effective manner.
Track and manage contemplated change notices and change orders in project management team room / database.
Maintain current knowledge base of existing and emerging enterprise standards, operating procedures, regulatory and or guidance documents.
Maintain accurate documentation and reporting including status, dashboards and PowerPoint presentation.
Utilize best practice library document formats that are utilized as a standard internally by our Enterprise Project Management team.
Assist with other internal or external documentation related tasks as needed.
Maintain an organized archive of all project documentation and processes with revision control.
Identify areas of improvement (e.g. process, styles, formats) and support continuous improvement initiatives.
Create / maintain team room, coordinate meeting logistics, schedule maintenance, risk and issue management, meeting minutes.
Keep Project Manager and others informed about project status and issues that may impact the project delivery.
Aug 2016 - March 2017:EVD Philippines
Position Title (Level): Project Manager
Job Accountabilities and Functions:
Project and Order Management
Interview clients and determine specifications for projects, approximate data size of project and other items which may be required.
Manage client’s expectations by:
Preparing Statement of Work and Job Orders accurately.
Document production sets and advise clients on best methods for reviewing documents.
Control client contact information and maintain primary relationship with clients.
Facilitate client support for questions related to projects and technology, including database modifications, searching, tagging and any other client requests.
Perform project management final media checks before releasing platforms, productions and other products to the clients.
Create user accounts and troubleshoot, in a timely manner, any technology issues to the satisfaction of the clients.
Determine and implement production specifications in an accurate and timely manner determining reasonable deadlines and maintaining client contact throughout the production process.
Procure and drive status reports and updates to the Director of Project Management and other senior staff, including project manuals, checklists, weekly reports and daily project status as required.
Manage job orders in the Job Matrix on relativity and update as actions occur on a retail time basis.
Ensure all work is billed to client in a comprehensive and timely fashion.
Manage 24/7 email and telephone support to clients, chain of custody on all media and other items provided by clients and third parties.
Facilitate project management/engineering meetings each morning providing verbal status updates.
Conduct demos of Relativity, Clearwell and Corcondance FYI and other technology.
Develop and maintain project manuals, project management server directories, checklists, job orders, and documentation and training materials.
Aug 2013 – April 2016 Alorica Inc. Philippines
Position Title (Level): Project Manager (Order Specialist)
Job Accountabilities and Functions:
Project and Order Management
Proactively coordinate and assists in management of project lifecycle of various products while providing support for clients and ensuring service commitments.
Exceed client expectations while adhering to corporate and departmental policies and procedures.
Provide as a single point of contact for pooled and dedicated clients of AT&T from receipt of order through successful delivery and completion.
Serves as a liaison between various departments and Business Units.
Proactively maintain an understanding of escalation processes established for each step of project lifecycle and ensuring all departments will not miss any critical date for the project.
Maintain a thorough understanding of Complex Advanced Features and ordering processes for these features to provide seamless and efficient service to the client.
Establish reporting vehicle to document, communicate and track milestone events and document completed implementation to the client.
Completes other tasks as assigned.
Escalation Management:
Prioritize, assign, and monitor a project to satisfactory completion.
Flag certain issues to various departments such as: missed critical date posting so that the assigned contact can respond to these situations and update us with the resolutions
Identify, track, monitor and manage situations that require increased awareness and swift action.
Identify a potential issue and resolve it before the date of the deadline.
Track issues such as: Which departments responsible for the missed critical date, who was assigned to for the project, and if the problem finally resolved within the allowed timeframe.
Escalate to Area Manager any situation outside the employee's control that could adversely impact the services being provided.
Submits and escalates trouble tickets for any technical or system problem that may occur.
Customer Service
Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
Cooperate with team members to meet goals or complete tasks.
May 2010 – June 2013 Convergys Philippines
Position Title (Level): Sr. Technical Customer Care Representative
Job Accountabilities and Functions:
Assisting AT&T Internet Services customers in the troubleshooting issues related to their DSL Service.
Provide client support and technical issue resolution via phone and E-Mail by identifying, correcting and advising on operational issues in client computer systems;
Configure client's equipment to connect to the Internet via modem/DSL Router and condition software to connect to Internet application servers.
Troubleshoot and configure communication ports, Ethernet adapters, PCI devices, USB, wireless adapters and wireless access points.
Follow-up resolution actions related to inbound technical escalations, pending unresolved issues.
Sep 2009 - Dec 2009 HI blow Philippines Inc.
Position Title (Level): Company Nurse
Job Accountabilities and Functions:
Provides first aid for any minor/major injuries and disease of employees.
Conducts health teaching and counsel all employees with health-related problems.
Monitors and safe keep the issuance of medicines and other clinical equipment.
Coordinates with government agencies or other agencies for health seminars and trainings.
Files and safe keep employees clinical record,
Attends meeting/gathering related to medical matters for the company and employee benefits.
March 2009 - June 2009Private Duty Nurse
Position Title (Level): Nurse
Job Accountabilities and Functions:
Assist patients in activities of daily living.
Provides necessary health teaching to patient and family members regarding the patient’s medical condition.
Administer medications on time as prescribed by the patient’s doctor.
Assist the patient with all medical checkup and update the relatives with relevant information regarding the patient.
Personal Particulars & Preferences
Date of Birth: 13 Aug 1986
Age: 30
Nationality: Filipino
Gender: Female
Availability: Immediately
Character References:
ARCHIMEDES S. PALER: Account Manager – INFOR / Tel No-
RALPH ARVEE TRINIDAD: Account Manager – West Business Services / Tel No-
PRECY DAUTIL: Project Coordinator, ISG Philippines / Tel No-
