Ma Jennel Lugtu

 MA. JENNEL DIMARUCUT-LUGTU 14st. Blk 67 Lot 25 Mauaque, Resettlement Mabalacat, Pampapanga Contact #:- E-mail Address:- Objective: To be part of a prestigious company that will enable me to use and contribute my skills, abilities, knowledge and other related information needed to successfully achieve both company and career objectives. Personal Data: Date of Birth October 02, 1989 Place of Birth Holy Family Hospital (Angeles City) Sex Female Civil Status Married Citizenship Filipino Height 5’5 Weight 120 lbs Father’s Name June S. Dimarucut Mother’s Name Lourdes M. Dimarucut Languages Spoken English, Filipino and Pampango Educational Background: Elementary:Dau Central Elementary School Dau Mabalacat Pampanga 1994 - 2000 Secondary:Mauaque Resettlement High School Dau Mabalacat Pampanga 2000 -2004 College:Mary Our Help School For Women Dau, Mabalacat, Pampanga Industrial Electronics 2004 – 2005 Philippine School of Business Administration (PSBA) Manila, Philippines Bachelor of Science in Business Administration Major in Management 2006 – 2010 Employment Record: SMK SOLDERER (OJT) February 2, 2005 – December 27, 2005 Clark Freeport Zone, Pampanga Melts and applies solder along adjoining edges of work pieces to solder joints, using soldering iron, gas torch, or electric-ultrasonic equipment. Grinds, cuts, buffs, or bends edges of work pieces to be joined to ensure snug fit, using power grinder and hand tools. Removes work pieces from molten solder and holds parts together until color indicates that solder has set. MITSUBISHI SALES REPRESENTATIVE ASSISTANCE (OJT) 300 HRS METRO MANILA Sales Assistant Job Duties: Maintains promotional database by inputting invoice and bill-back data. Updates managers by consolidating, analyzing, and forwarding daily action summaries. Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers. Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers. Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions. Provides sales vs. projection results by preparing and forwarding sales tracking reports. Forwards samples by entering request; arranging shipment; notifying customer. Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports. Prepares sales presentations by compiling data; developing presentation formats and materials. Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement. Updates job knowledge by participating in educational opportunities. Accomplishes department and organization mission by completing related results as needed. PRODUCTION TEAM LEADER August 2010 – July 2012 SOURCEHOV Philippines Phil excel Business Center 3, Clark Freeport Zone, Pampanga Team leaders perform a range of tasks depending on the type of team they lead. Generally, the team leader manages the day-to-day planning, operation and problem-solving so that a team meets it required level of service or production. A team leader in a manufacturing environment supervises production while a call center team lead monitors calls and coaches performance. Some general categories of tasks are typical for a team leader. Handling 2 projects and 35 people. Hands on experience in DATA Entry (Must organically have grown in this industry, so obviously will should have good enough typing skills) Good English and Local Language communications Skills (Check basic Grammar in speech and resume) Past experience in Email communication and interaction with client side project coordinators Team member problem solving / dispute resolution (Some examples where they handles such situations wisely) Basic training skills (Understanding the work and training the team as per client expectations) Confidence / Clarity of thought / Clear in speech / Presentable enough to represent 30 to 40 members Experience in meticulously maintaining and prompt submission of various reports required by client, management, HR team, admin team etc. CALL CENTER AGENT REPRESENTATIVE IQOR PHILIPPINES November 6, 2012 – November 16, 2013 Berthaphil 2 Compound, Jose Abad Santos Ave., Clark Freeport Zone, Pampanga Obtains client information by answering telephone calls; interviewing clients; verifying information. Received inquiry calls from customer. Give information complaints and search for possible solution Inform customers about their previous and current billing statements. Give advices to the customer about the possible remedies or solutions regarding their problem. Record and encode the information that the customer gives. Auction Data Producer Data Entry Professional /Web Researching May 2013 – December 2017 Online Job (Home based) Main Job Tasks and Responsibilities Prepare, compile and sort documents for data entry Check source documents for accuracy Verify data and correct data where necessary Obtain further information for incomplete documents Update data and delete unnecessary files Combine and rearrange data from source documents where required Enter data from source documents into prescribed computer database, files and forms Check completed work for accuracy Store completed documents in designated locations Respond to requests for information and access relevant files Comply with data integrity and security policies TRAINING: Leadership Training and Team Building Seminar Metro, Manila February 12-13, 2008 Philippine Youth Congress in Information Technology University of the Philippines, Quezon City October 5-6, 2009 Mindset by Franchise Guru UP Palma Hall Diliman, Quezon City January 7, 2010 Character References: MR. CELSO DELA PENA Seminar Representative Philippine School of Business Administration (PSBA) EMMANEL G. LIWAG School Review Coordinator Philippine School of Business Administration (PSBA) MR. FOR-LAN V. SANDOVAL OIC Dean Philippine School of Business Administration (PSBA) IVY GARCIA Operations Manager, SOURCEHOV PHIL- CHRISTOPHER OCAMPO Supervisor, IQOR - I solemnly swear that the above information are all true and correct to the best of my knowledge. Ma. Jennel Dimarucut- Lugtu Applicant’s Signature