Ma. Jelynn M. Salopaso

JELYNN SALOPASO Proactive technical support specialist with experience in high-pressure team environments. Adept at resolving time critical issues to restore core systems. Shares networking and server knowledge to establish stable operations. Critical thinker with clear communication style. Resolved issues quickly and accurately through focused troubleshooting. Knowledgeable Administrative Assistant dedicated to improving procedures for file movements, eliminating unnecessary storage and maintaining secure information. Verifies documents, researches problems and implements effective solutions. CONTACT- • Application installation • Technical issues analysis • Customer support needs assessment • Call centre experience • Data entry • Exceptional telephone etiquette • Troubleshooting proficiency • Customer service expert • Application support • Organisation and efficiency • Data entry documentation • Appointment scheduling • Interpersonal communications • Accounting support • Customer service orientation • Bookkeeping • Mail management • Database entry INTERESTS SUMMARY OF QUALIFICATIONS , Real Estate Virtual Assistant for 9 years, and an IT/Technical Support Representative for 12 years. 03/2015 - 12/2023 CORE QUALIFICATIONS EXPERIENCE 01/2015 - 01/2024 - Technical Support Associate IPVanish VPN Services • Asked customers targeted questions throughout troubleshooting to determine smart solutions. • Provided clear and concise step-by-step technical support to guide clients. • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. • Conducted training sessions with customers to demonstrate software updates, new systems and hardware. • Used support tickets to track and speed up incidents. • Logged and completed reports to submit technical details to management. • Resolved service user requests within target timeframes. • Handles queries/issues via chat, and email • Provide appropriate troubleshooting steps to ensure they get connected to VPN • Record user's issues on CRM • Provide support with software installation and troubleshooting. Real Estate Virtual Assistant Kris Lindahl Real Estate • Managing Emails and Calendars • Data Entry • Research • Add Transactions from monday.com / HubSpot on a daily basis to Brokermint • Add past sales to KLRE's profile in Zillow • Filing invoices • Coding credit card transactions in Quickbooks • Handled client correspondence and internal communications in professional manner. • Performed administrative tasks, document management and report development for inter-departmental use. • Provided day-to-day administrative support, improving overall business efficiency. • Demonstrated exceptional data entry skills, inputting and processing high-volume data within shared drives. 03/2021 - 06/2021 03/2013 - 01/2015 09/2011 - 01/2012 Virtual Assistant Sunny Parmar • • Basic Graphic Design • • Calendar, and email management • • Basic Bookkeeping (Google Spreadsheet) • • Data Entry • • Filling out forms in behalf of the client • • Instagram posting • • Simple video editing for Instagram stories and news feed • Performed administrative tasks, document management and report development for inter-departmental use. • Answered calls and emails efficiently, offering round-the-clock client and customer care. • Provided day-to-day administrative support, improving overall business efficiency. IT Services Support Specialist Atos - Quezon City • • Logging the queries of customers and employees. • • Analysis of call logs in order to discover any underlying issues or trends. • • Diagnosing and solving hardware or software faults. • • Testing and evaluating new technology. • • Following instructions, either written or in diagram form, in order to set up a system or fix a fault • .• Deals with forgotten passwords and software installations. • • Reset passwords from Active Directory • • Troubleshoot VPN connections • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. • Provided clear and concise step-by-step technical support to guide clients. • Asked customers targeted questions throughout troubleshooting to determine smart solutions. • Conducted training sessions with customers to demonstrate software updates, new systems and hardware. • Helped customers set up new systems, applications and software. • Used remote access to navigate and link to customer computers. • Used support tickets to track and speed up incidents. • Conducted tactical troubleshooting to identify faults. • Resolved service user requests within target timeframes. Tier II Technical Support Associate Startek Philippines, Warner Cable - Pasig City • Provides internet helpdesk support via telephone communications with end-users • Performed diagnostics and troubleshooting of system issues, and documented help desk • Tickets/resolutions • Provided support in setting up and troubleshooting wireless home networks. • Provided clear and concise step-by-step technical support to guide clients. 01/2010 - 04/2011 • Asked customers targeted questions throughout troubleshooting to determine smart solutions. • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. • Used support tickets to track and speed up incidents. • Used remote access to navigate and link to customer computers. Tier II Technical Support Associate Teletech - Quezon City • Provided internet helpdesk support, and modem configurations via telephone communications with end-users • Performed diagnostics and troubleshooting of system issues, and documented help desk • Tickets/resolutions • Provided support in setting up and troubleshooting wireless home networks. • Helped customers set up new systems, applications and software. • Provided clear and concise step-by-step technical support to guide clients. • Asked customers targeted questions throughout troubleshooting to determine smart solutions. • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. • Used support tickets to track and speed up incidents. • Logged and completed reports to submit technical details to management. • Used remote access to navigate and link to customer computers. • Conducted tactical troubleshooting to identify faults. EDUCATION 2007 Computer Hardware Technology Metro Business College - Pasay City