MA. JECELLE MAE Z. VILGERA
680 Narra Street,
Napico Manggahan
Pasig City, 1611, PH--
/jecellevilgera
jecellemaevilgera.com
/jecellevilgera
PROFESSIONAL
PROFILE
Dedicated customer service
representative in Financial
Accounts and Mortgage Firm
with 3+ years experience
including 4 years in Shipping
lines. Skilled in handling
different legal documents,
Mortgage, Bank accounts,
Bill of lading registration,
Cartage Advice and
Administrative job. As well as
providing professional
support via Email. Seeks to
join your company to share
and deliver the same and
exceeded services.
ACHIEVEMENTS
Received Top Performer surpass a
102.72 % per KIP's while still on
training period for three
consecutive months.
Able to handle Audit Quality
assurance process.
SKILLS
Team Management
Adaptability
Data Entry
Shipping Order
MS Office
Email Management
Attention to details
W O R K
E X P E R I E N C E
Upwork | Order Entry/Operations Specialist
Havenly | United State of America
JUNE 2020 - PRESENT
Achievements:
Received at Top 3 highest QTY scores for Black Friday &
Cyber Monday orders
Commending for being resilient with the position and
adapts well to all process changes. Committed to being an
outstanding employee.
Responsibilities:
Placing online orders for furniture and decor from a variety
of websites
Recording itemized costs, shipping tax, and ETA tracking.
Ensure accurate calculation of price differences, sales
promotions, and discounts using various data and formulas.
Orbis Business Solutions Inc. | Process Specialist
Freight Forwarding | Australia
AUGUST 2018 - JULY 2020
Achievements:
Received Top Performer awards for three consecutive
months.
Handling Audit/Quality Assurance process.
Contributed to complete jobs/emails with high volume of
456 jobs in a day.
Responsibilities:
Order Registration
Requesting/Monitoring EDO's
EDO - Uploading and forwarding to transport companies
Updating System Details - Inc, Dehire, Vessel, Gross weight,
Seal Number and Remarks
Checking Wharf Re-direction
EDI - Accepting and Rejection
AQIS Fumigation update and HAZARDOUS documents
Sending process confirmation and inquiries discrepancies
Pre-Alert and EDO Quality audit process
E D U C A T I O N
Sykes Asia Inc. | Customer Service Associate
Diploma in Computer
Engineering Management
Technology
Polytechnic University of the
Philippines, MNL, 2012
College of Technology
Macquarie Bank | Australia
APRIL 2018 - JULY 2018
Achievements:
Able to HIT the target with 99.9% per KPI's.
Given opportunity to be Regular employee after of 3 months
of Project based employee.
Responsibilities:
Identified unauthorized signatory
Requesting for re-signed the documents and missing
beneficiaries
Process new accounts opening - Data entry, Updating details
SeidoPro Global Inc. | Documentation Associate
Japanese Shipping Lines | Japan
SEPTEMBER 2015 - JANUARY 2018
Responsibilities:
Bill of Lading Registration
Process EDI received via EDI interface
Apply appropriate freight and/or shipping rate/s from
booking list or special rate
Sending inquiries discrepancies
Requesting clear documents - Marks & number and
Goods Description
Counter-check processed documents particularly alphanumeric characters, freight and shipping rates
Conduct final checking on all information indicated in the
draft B/L before submission to principal and/or other parties
LAC Link Assist Corp | Business Process Associate
Mortgage Foreclosure | United State of America
JUNE 2012 - MAY 2015
Responsibilities:
Requesting produced legal documents, including Mortgage,
Original Note before processing the affidavits that needed for
the Hearing
Uploading original documents into data base system for the
proof of filed that it was filed with court
Checking if all services are completed and filed with court
Updating Plaintiff Change
Requesting Accounts Balance and Calculating all the principal
balances, late charges fees, service fess and interest fee
Prepared Affidavit for trials by organizing exhibits and other
key evidence
Filing a hold and resuming Bankruptcy
