Ma.Jasmin Peña

 Ma. Jasmin G. Peña Violetta St., Villa 2 Subdivision GuinangBayan II San Mateo Rizal Phillipines 1850 Email:- - Objective Overview To be part of a company that offers a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned. Employment History Upwork Quality Specialist Dec-January 2017 Quality Specialist Roles: Responsible for quality check in surveys from to see if all retailers in US complies with the company’s policy against anti- theft VXI Global Holdings Inc. Ortigas, Pasig City April 2013 – October 2015 Customer Service Representative / Fraud Analyst Roles: Assist customers with inquiries and request for money transfer under Xoom.com -Screen money transactions and validate money transfers from US to any part of the world Tech Mahindra Philippines Eastwood City, Libis October 2012 – March 2013 Customer Service Representative Roles: -Answer calls for an Online Retail Company “ Target” -Assist customers in navigating our website, and discuss item descriptions and prices. -Provide inbound sale and upsell to customers Sykes Marketing Services Riverbanks,Marikina City Sept 05,2007 - May 02, 2011 Customer Service Representative Roles: -Answer inbound calls for Virgin Mobile USA -Assist customers in troubleshooting their mobile phones -Help customers understand their bills and disputes from their mobile charges Educational Background Pamantasan ng Lungson ng Marikina Diplomat in Computer Programming - San Mateo National High School June 1997 - April 2001 Personal Information Date of Birth : 30th of April 1984 Place of birth : Quezon City Age : 30 yrs. Old Gender : Female Marital Status : Single Nationality : Filipino