Ma. Janine Alcantara

Ma. Janine Alcantara A Team lead and an Admin Executive Support with a robust experience , combined with a desire to utilize my skills obtained through previous work experience. enriquez.mariajanine@gmail. com- WORK EXPERIENCE Customer service representantive Optum Global Solutions 08/2019 - Present, Top Agent (January /March/April/June) 17 Madaling araw st. Teresa Heights subdivision. Brgy. Pasong Putik Novaliches, Quezon City, Philippines 17 September, 1992 Respond to a customer service inquiries and needs such as benefits and eligibility. Claims specialist Contact: Allan Kristofferson Elvena - Virtual Assistant Home based-Visionary leads philippines 06/2017 - 06/2019, SKILLS Perform Clerical tasks Achievements/Tasks • Remotely Providing administrative support to Client/ Agents • Handling and resolving inquiries of Agents thru E-mail • making travel arrangements to Client Contact: Mark Jovy Cruz/Admin Supervisor - good communication skills Adept in Microsoft office CSR/TSR Veriozon-Teletech QC 06/2016 - 12/2016, Achievements/Tasks Detail-oriented Multi-tasking Answering queuries; Resolving technical issues over the phone; E-mail support Contact: John Kenneth Bilo-Team Lead - Foreign English Teacher Our Lady of Fatima Q.C. 06/2015 - 12/2015, LANGUAGES English Full Professional Proficiency Achievements/Tasks Teaching and Managing 30 Korean Students the basic knowledge about grammar with a variety of teaching strategies. Contact: Angelic Del Rosario-Co-Teacher - Tagalog Full Professional Proficiency BLOGGING Interest ORGANIZATIONS Organization Name EDUCATION Bachelor of Science in Education (English Major) Our Lady of Fatima University 06/2011 - 03/2015,