Ma. Jamina Kathleen Odeña Guanzon

MA. JAMINA KATHLEEN O. GUANZON APPLICANT P R O FI L E I thrive on challenges and ambitious goals, seeking opportunities with a growing and dynamic company where I can further develop my skills and continue to advance in my PERSONAL career Birthday : July 28,1995 EDUCATION Nationality: Filipino Religion: Catholic BALIUAG UNIVERSITY |- BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION Address : Rafaela Homes Makinabang Baliuag, Bulacan CONTACT Mobile No: - Whatsapp: - Skype ID: jamina.guanzon Email :- SKILLS Proficient in using Microsoft Office Tools (Word, PowerPoint, Excel) Communication Skills / Customer Service Care Time Management Problem Solving Skills Ability to work under pressure Email Management MAJOR: HUMAN RESOURCE DEVELOPMENT MANAGEMENT WORK EXPERIENCE HUMAN RESOURCE RECRUITMENT ASSISTANT JOCKER'S FOODS INDUSTRIES APPS USED : INDEED, JOBSTREET, GOOGLE APPS & GMAIL DAYSHIFT NOV 2018- PRESENT E-COMMERCE SPECIALIST ASSISTANT BLOOM AND GROW ASIA (SG/HK/AU) APPS USED : ORACLE NETSUITE, SHOPIFY, LAZADA, GOOGLE APPS, GMAIL, SKYPE, NIGHT SHIFT OCT 2018- PRESENT PARTNER MANAGER MOMMY LO ONLINE SHOPPE (MUMS SINGAPORE PTE LTD) | APPS USED: ZOPIM, SLACK,SKYPE, OWN SYSTEM BACKEND, GMAIL, GOOGLE APPS DAYSHIFT M A R 2 0 1 5 - SEP 2018 TEAM LEADER SURROGATE TECHNOLOGIES INC APPS USED : ZOPIM, SKYPE, OWN SYSTEM BACKEND,GMAIL, GOOGLE APPS GRAVEYARD SHIFT NOV 2013 – MAR 2015 MA. JAMINA KATHLEEN O. GUANZON APPLICANT JOB DESCRIPTION HUMAN RESOURCE RECRUITMENT ASSISTANT JOCKER'S FOODS INDUSTRIES NOV 2018- PRESENT Partnering with hiring managers to determine staffing needs Screening resumes Performing in-person and phone interviews with candidates Administering appropriate company assessments Performing reference and background checks Making recommendations to company hiring managers Coordinating interviews with the hiring managers Following up on the interview process status Maintaining relationships with both internal and external clients to ensure staffing goals are achieved Communicating employer information and benefits during screening process Staying current on the company’s organization structure and personnel policy regarding employment practices Serving as a liaison with area employment agencies, colleges, and industry associations Completing timely reports on employment activity Conducting exit interviews on terminating employees E-COMMERCE SPECIALIST ASSISTANT BLOOM AND GROW ASIA (SG/HK/AU) OCT 2018- PRESENT Manage and monitor Shopify Accounts for Sales Orders Updating,writing, editing and proofreading content Oversee Lazada & Shopify Accounts for sales order processing Overall quality checking for products, prices, discounts/promo, description Processing orders and arranging shipping details Provide customer support assistant Directly reporting to Account Manager for any concerns Using different tools and system as needed : Net Suite, Shopify, Lazada, MA. JAMINA KATHLEEN O. GUANZON APPLICANT JOB DESCRIPTION PARTNER MANAGER MOMMY LO ONLINE SHOPPE (MUMS SINGAPORE PTE LTD) M A R 2 0 1 5 - SEP 2018 Manage and monitor main backend's platform for order processing and content quality management Updating,writing, editing and proofreading content Oversee Lazada, Shopify & MUMS(Company's main website platform) Accounts for sales order processing and content management Overall quality checking for products, prices, discounts/promo, description Processing orders and arranging shipping details and coordinating with third party logistic team for the delivery and shipping Provide customer support assistant through Email and Chat support using Zendesk and Zopim Directly reporting to Account Manager for any concerns Using different tools and system as needed : VMS, MSM, Shopify, Lazada, Preparing and conducting Competitor Price Analysis Uploading Product Listing manually or by bulk Using Skype and Slack for internal communication aside from emails. TEAM LEADER SURROGATE TECHNOLOGIES INC NOV 2013 – MAR 2015 Provide positive work environment Leads team towards meeting and exceeding team goals Provide support to team members Prepares Daily, Weekly and Monthly report of team performance Monitor call and quality performance Provide coaching if deemed necessary Conduct huddles for performance and open discussions Maintains good quality sales performance