ARCE, MA. JAMAICA
Profile
An experience in planning, specializing in operations and
administrative support, email and social media management as
well as providing and meeting the expectations of my clients.
Work Experience-
-
AllHome Corp.
Senior Supervisor
Oversee staff work and ensure that employees
-
reach weekly or monthly quotas and other
commitments.
Palmera, San Jose Del
Monte Bulacan, PH
Collaborate with other Category Departments to
promote harmonious relationships at the workplace.
Manage company social media accounts by
Education
creating content, scheduling posts, and engaging
Bachelor of Science in
Handing emails and various schedules.
with the audience.
Business Administration
Major in Human Resource Mgt.
La Concepcion College, PH
- - Cumlaude)
-
Metro Home Dept
Customer Service Representative -AllHome Corp.
Perform basic updates to the customer database
and spreadsheets.
Skills
Respond to customer inquiries via phone, email, and
live chat, ensuring a high level of satisfaction.
Virtual Assistant
Handle customer complaints, and provide
Email and Calendar Mgt.
appropriate solutions and alternatives within the
time limits; follow up to ensure the resolution.
Social Media Management
Data Entry and Organization
Seminars Attended
Customer Service & Support
Content Creation
Apr
2024
Tools Used
Canva
Capcut
ChatGPT
Fathom
Google Office
Slack
Microsoft Office
NAV
Meta Business
SAP
Jan
2023
Nov
2019
Winning Customer H-E-A-R-T
via zoom, Starmall SJDM Bulaacn, PH
Corporate Solutions for Success; CSR
Program - Take Care of your Customer
WCC Shaw, Mandaluyong CIty, PH
Customer Service Program - Taking Care
of your customer
Worldwide Corporate Center Shaw Blvd,
Mandaluyong City, PH
