Ma. Isabel Vasquez

Ma. Isabel Vasquez Generalist Virtual Assistant LET'S CHAT! About Me Graduated with a Bachelor of Science in Information Technology. I've worked in various fields, including operations, accounting, fraud analysis, customer service, and administrative support for a total of 10 years. I am a detail-oriented professional with strong skills in problemsolving, communication, and multitasking. Passionate about learning new tools, streamlining processes, and contributing to the success of the team. I’m comfortable managing sensitive tasks with accuracy and confidentiality. My goal is to help clients save time, stay organized, and focus on growing the business. Career Details Customer Support (August 2021 - September 2025) Technical Support - Research, diagnose, troubleshoot, document, and resolve technical issues by guiding customer through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction. Customer Service - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Fraud Analyst - Identify, investigate, and prevent fraudulent activities by analyzing financial data, recognizing suspicious patterns, and using fraud detection tools and data modeling. Merchandising Officer (April 2017 - August 2021) Inventory management, audits and monitoring stock levels, arranging products, setting pricing, forecasting sales, collaborating with buyers and suppliers, and implementing promotional plans to meet customer demand and achieve business goals Finance Analyst (April 2015 - March 2017) Accounts Payable - processing and verifying invoices, issuing timely payments to vendors, maintaining vendor records and relationships, performing account reconciliations, and supporting financial reporting Claims Processing - reviewing claims for accuracy and compliance, verifying policy details, collecting and analyzing information, communicating with clients and providers to resolve issues, and calculating claim amounts for payment Order Processing - verifies and processes customer orders for accuracy, resolves discrepancies, and ensures timely fulfillment by coordinating with sales, inventory, and shipping departments Services I Offer Administrative Support Data Entry & clean-up Internet research Creating & updating reports Document Preparation File & Document Organization Appointment Scheduling & Reminders Calendar & Email Management E-Commerce Services Product Research & Sourcing Product Listing & Catalog Management Order tracking & fulfillment coordination Keyword Research & SEO Image Editing & Enhancement Maintaining records and documentation Competitor Analysis Tools Sample Work Testimonials Reach Out EMAIL- LINKEDIN Ma. Isabel Vasquez WHAT’S UP - Other Services Customer Support Inventory Management Light Bookeeping Data Management Online Research & Lead Verification Order Processing Payment Operations & Fraud Support