Ma. Ina Therese A. Manzano
D#6 B40 L2 Medalla Millagrosa St.,
Buhangin, Davao City--WORK HISTORY
MystiqueRose Publishing Services LLC
Project Manager/Marketing Assistant
(April 1, 2022-October 20, 2022)
● Oversee team projects and update team members on deadlines and
workload
● Check projects and revisions and check quality then submit for approval
● Update clients on their task
● Social media outreach
● Scout and hire team member for projects
● Create content and captions for social media post
● Meet and answer inquiries with clients and team
● Doing engagements for clients social media accounts
Virtual Squad LLC - 909 NE Loop 410 San Antonio, Texas
78217 (August 2021-April 2022)
Virtual Assistant
● Provide good leads for the client
● Filter and categorize leads
● Research and follow up with clients
● Send e-mails or messages to the clients
● Submit end-the-day report
● Pull up data and leads
● Answer Inbound and place outbound calls
Six Eleven Global Services - Don Julian Rodriguez Sr. Ave, Talomo, Davao
City, 8000 Davao del Sur
(January 2020-January 2021)
Outbound Representative
HBW Solution – Outbound Campaign for Auto Insurance
● Cold call prospects lead/customers
● Ask for information and generate sales
● Completing worksheet for sale report
● Data Entry
AMR (A Marketing Resource) – Outbound Campaign for Retention &
Inbound for payment line
● Cold call customers and handling account details
● Processing payment and balance
● Cold calls for recent stops
● Finalizing DTI and worksheet for sales report
Frugal Web Solutions – C.M Recto Street.
-)
Image Analyst (Google App)
● Analyze products and images.
● Research products, types of colors, bags, and everything under the sun.
● Let customers know more details about their products in a span of less
than 1 minute. Give details about what customers need.
Acsentria Inc. – KM. 5 JP Laurel, Bajada
(2014)
Customer Service Representative
● Inform customers of deals and promotions.
● Answer questions and suggest solutions in relation to products and
suggest solutions in relation to products and services.
● To resolve customer complaints via a recording, chat, e-mail, mail, or
other media.
PART-TIME JOBS
Stealth Agents | Director of Client Services
● Prepare and present a presentation to new clients.
● Schedule meetings for new clients and team
● Welcome new clients to the company
● Introduce the new client to his/her VA
● Prepare and train new VA to meet client needs
● Search and recruit skilled VA’s from our pooling system
● Prepare invoice for the new client
● Retain old clients
BuckBuck NFT | Discord Moderator/Collab Manager
● Ensure positive user sentiment and address community concerns
● Track data and analytics acquired from community engagement
● Work closely with the business to ensure ongoing activities within
the community are meeting Growth metrics
● Execute community strategies to engage a consumer base across
Discord actively.
● Provide community concerns
● Hyped up server before Launching
Kneading Therapeutics dba Kneading Transformations LLC | SMM
● Lead Outreach through Facebook
● Create workbooks, content, and reels
● Create captions and post
● Strategy planning for social media posting
Refathom | SMM/Admin Task
● Lead Outreach through Linkedin
● Create captions and blog post
● Create reels and content
● Schedule posting for social media
Gym Growth | Lead Generation
● Collect and evaluates potential sale leads
● Follow up leads
● Send out the email template form
TalentPop | Customer Service Support
● Managing customer inquiries, order returns and exchanges,
refunds and discounts, and other concerns.
● Processing backend of Shopify for order returns and exchanges,
refund and discounts, canceling/duplicate/edit orders.
Chat Moderator | Dating sites
● Explore and develop potential users, and promote the company's apps by
chatting with potential users and inviting them to sign up. Maintaining the
users for preserving a good experience, continuous renewal, recharging,
and user-level upgrading.
Content Moderator | OnlyFans
● Screen client's content such as video, images, and audio. Gather,
categorize and rename files for my client and filter contents that would
sell more or would sell less.
Social Management/E-commerce
● We are managing day-to-day shop operations and answering inquiries.
Sending out orders and making sure every detail is correct. Update the
shop’s social media posts, stories, and reels regarding featured products
and sales.
EDUCATION
● Tokai University
Business in Administration
1st Year College
● Davao City National High School
Grade 10 – Grade 12
● St. Paul Pasig-Davao Campus
2nd year to 3rd year mid
● Ateneo De Davao University
Grade School Graduate
1st Year High school
SOFT SKILLS
● Ability to Handle
Stress
● Quality
Management
● Customer Service
● Willingness to Learn
● Open-mindedness
● Effective
Communication
● Team Player
● Detail-oriented
● Problem-solving
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HARD SKILLS
● Japanese N4
● Data Mining
● Data Entry
● E-mail Handling
● Calendar
Management
● Typing Speed
● Communication
Skills
● Ability to Multitask
● Basic Research
Skills
TOOLS
● Five9
● ViciDial
● Slack
● Filmora
● Vista Crate
● Buffer
● Radaar
● Later
● Google Voice/GSuite
● Vimeo
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LinkedIn
Greatly Social
Call Tools
Reishift
Podio
DTI
CRM
Discord
Xencall
Microsoft Teams
Adaptability
Organization
Calendar
Customer Oriented
Click Up
Trello
Shopify
Gorgias
Zendesk
Recharge
Hubstaff
Canva
