Ma Ina Therese Manzano

Ma. Ina Therese A. Manzano B45 L8 Noah St., South Villa II Heights Catalunan Grande, Davao City--WORK HISTORY MystiqueRose Publishing Services LLC Project Manager/Marketing Assistant/Social Media Manager/Graphic Artist (April 1, 2021-April 28, 2023) ● Oversee team projects and update team members on deadlines and workload ● Monitor projects, revisions and check quality and submit for approval ● Update clients on their tasks and deadlines ● Social media outreach ● Scout and hire team members for projects ● Create content and captions for social media post ● Meet and answer inquiries with clients and team ● Doing engagements for client's social media accounts ● Create, execute, and optimize social media strategies to build brand awareness, engage with the audience, drive traffic and conversions, and maintain a positive brand image in the digital space. ● Design book cover or storyboards ● Collaborated closely with authors, editors, and designers to produce high-quality publications. Virtual Squad LLC - 909 NE Loop 410 San Antonio, Texas 78217 (November 2020-April 2021) Virtual Assistant ● Provide good leads for the client ● Filter and categorize leads ● Research and follow up with clients ● Send e-mails or messages to the clients ● Submit end-the-day report ● Pull up data and leads ● Answer Inbound and place outbound calls Six Eleven Global Services - Don Julian Rodriguez Sr. Ave, Talomo, Davao City, 8000 Davao del Sur (January 2019-October 2020) Outbound Representative HBW Solution – Outbound Campaign for Auto Insurance ● Cold call prospects lead/customers ● Ask for information and generate sales ● Completing worksheet for sale report ● Data Entry AMR (A Marketing Resource) – Outbound Campaign for Retention & Inbound for payment line ● Cold call customers and handle account details ● Processing payment and balance ● Cold calls for recent stops ● Finalizing DTI and worksheet for sales report Frugal Web Solutions – C.M Recto Street. -) Image Analyst (Google App) ● Analyze products and images. ● Research products, types of colors, bags, and everything under the sun. ● Let customers know more details about their products in a span of less than 1 minute. Give details about what customers need. Acsentria Inc. – KM. 5 JP Laurel, Bajada (2014) Customer Service Representative ● Inform customers of deals and promotions. ● Answer questions and suggest solutions in relation to products and suggest solutions in relation to products and services. ● To resolve customer complaints via a recording, chat, e-mail, mail, or other media. PART-TIME JOBS Stealth Agents | Director of Client Services ● Prepare and present a presentation to new clients. ● Schedule meetings for new clients and team ● Welcome new clients to the company ● Introduce the new client to his/her VA ● Prepare and train new VA to meet client needs ● Search and recruit skilled VAs from our pooling system ● Prepare invoice for the new client ● Retain old clients BuckBuck NFT | Discord Moderator/Collab Manager ● Ensure positive user sentiment and address community concerns ● Track data and analytics acquired from community engagement ● Work closely with the business to ensure ongoing activities within the community are meeting Growth metrics ● Execute community strategies to engage a consumer base across Discord actively. ● Provide community concerns ● Hyped up the server before Launching Kneading Therapeutics dba Kneading Transformations LLC | SMM ● Lead Outreach through Facebook ● Create workbooks, content, and reels ● Create captions and post ● Strategy planning for social media posting Refathom | SMM/Admin Task ● Lead Outreach through Linkedin ● Create captions and blog post ● Create reels and content ● Schedule posting for social media Gym Growth | Lead Generation ● Collect and evaluates potential sale leads ● Follow-up leads ● Send out the email template form TalentPop | Customer Service Support ● Managing customer inquiries, order returns and exchanges, refunds and discounts, and other concerns. ● Processing the backend of Shopify for order returns and exchanges, refunds and discounts, and canceling/duplicating/editing orders. Chat Moderator | Dating sites ● Explore and develop potential users, and promote the company's apps by chatting with potential users and inviting them to sign up. Maintaining the users for preserving a good experience, continuous renewal, recharging, and user-level upgrading. Content Moderator | OnlyFans ● Screen client's content such as video, images, and audio. Gather, categorize, and rename files for my client and filter contents that would sell more or would sell less. Social Management/E-commerce ● We are managing day-to-day shop operations and answer inquiries. Sending out orders and making sure every detail is correct. Update the shop’s social media posts, stories, and reels regarding featured products and sales. EDUCATION ● Tokai University Business in Administration 3rd Year College ● Davao City National High School Grade 10 – Grade 12 ● St. Paul Pasig-Davao Campus 2nd year to 3rd year mid ● Ateneo De Davao University Grade School Graduate 1st Year High school SOFT SKILLS ● Ability to Handle Stress ● Quality Management ● Customer Service ● Willingness to Learn ● Open-mindedness ● Effective Communication ● Team Player ● Detail-oriented ● Problem-solving ● ● ● ● HARD SKILLS ● Japanese N4 ● Data Mining ● Data Entry ● E-mail Handling ● Calendar Management ● Typing Speed ● Communication Skills ● Ability to Multitask ● Basic Research Skills TOOLS ● Five9 ● ViciDial ● Slack ● Filmora ● Vista Crate ● Buffer ● Radaar ● Later ● Google Voice/GSuite ● Vimeo ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● LinkedIn Greatly Social Call Tools Reishift Podio DTI CRM Discord Xencall Microsoft Teams Adaptability Organization Calendar Customer Oriented Click Up Trello Shopify Gorgias Zendesk Recharge Hubstaff Canva