Ma. Ina Nativity Umadhay

MA. INA NATIVITY UMADHAY CUSTOMER SERVICE REPRESENTATIVE & VIRTUAL ASSISTANT CONTACT-bjornkaerus13_1 (- @ina.nativity @ina.nativity @inanativity ABOUT ME I am confident that the skills and dedication I bring to my work contribute significantly to achieving success. I am highly motivated and adept at adapting to new knowledge and challenges. My passion for my work drives me to perform efficiently and maintain a positive attitude in all tasks. EDUCATION Our Lady of Fatima University VIRTUAL ASSISTANCE SKILLS Flexible administrative skills. Proficient in Google Workspace, Microsoft Office, and virtual assistant tools Experienced in product research, listing, and data entry Skilled in organizing ecommerce stores Efficient in order fulfillment and managing shipments Able to communicate with suppliers via email BS Business Administration, Marketing Management Antipolo National High School CUSTOMER SERVICE SKILLS Clear Phone and Email Communication Empathy Ability Persuasion Skills Situation Evaluation and Attentiveness Adaptable to New Knowledge Taking Ownership of Situations WORK AT HOME EXPERIENCE Virtual Assistant/Purchasing Manager & Coordinator - Amazon FBA Keeps the owners updated on purchase orders and payment statuses. Works with suppliers to get the best prices and terms to boost profits. Builds strong relationships with supplier reps to resolve issues and ensure smooth deliveries. Tracks inventory levels and flags underperforming items for action. Creates purchase orders and follows through to ensure all items are delivered correctly and on time. Ensures that the warehouse receives and processes all purchase orders’ items correctly. Aims to meet profit and revenue goals by managing purchasing strategies effectively. Keeps an eye on product listings to ensure availability and correct pricing on Amazon. Manages credits and returns for incorrect or damaged items. Fixes any differences between inventory records and actual stock. Organizes invoices and bills of lading for easy reference. Verifies and records the correct costs for products to ensure financial accuracy. Virtual Assistant/Supplier Researcher – Amazon FBA Supported a US-based client managing multiple online stores Conducted extensive product research to identify profitable and fastmoving items for resale. Sourced manufacturers, wholesalers, and distributors offering competitive pricing and reliable delivery. Located brands’ contact information and initiated communications to establish retailer accounts. Communicated with suppliers via email to negotiate terms and manage the initial transaction for the first order. Verified supplier credentials and product authenticity to ensure compliance with Amazon standards. Tracked industry trends and competitor pricing to refine product sourcing strategies. Managed supplier relationships to ensure smooth order processing and ongoing collaboration. Virtual Assistant/Product Researcher – Amazon FBA Monitored daily inventory to track out-of-stock items and price fluctuations. Researched profitable, trending products to boost sales and keep the inventory competitive. Ensured that product descriptions and images were accurate and up to date. Created rich, keyword-optimized titles to improve product searchability and visibility on Amazon. Analyzed competitors’ listings to identify opportunities for product improvements and pricing adjustments. Assisted in listing new products by ensuring all necessary details were provided for a smooth launch. Virtual Assistant/Customer Service Representative - eBay Responded to customer inquiries, providing first-contact resolution to ensure customer satisfaction. Assisted with refund and replacement requests, ensuring issues were resolved promptly. Processed customer orders and ensured they were delivered within the expected timeframe. Monitored order status and proactively addressed any delivery issues or delays. Handled multiple customer interactions daily, maintaining a high level of professionalism. Worked to maintain positive feedback and reviews for the online stores by delivering excellent service. Data Curator - Veeva Systems Web-researching detailed information on doctors, health professionals, and medical school professors, including their fields of study. Verifying the accuracy of collected details to ensure they match the correct professional. Recording information on clinical trials, research projects, and publications associated with the professional. Document the professional’s affiliations and career history, including their past and current positions in medical institutions or organizations. CUSTOMER SERVICE EXPERIENCE Provided customer service to Uber Eats customers and Uber delivery partners from North America and Canada using ZenDesk and Bliss (Internal tool). Main duties include; Answering general inquiries, reviewing and adjusting customers' and delivery partner's fare, monitoring fraudulent activities within the application, validating promo codes with its terms & conditions, etc. Teleperformance Phone and Technical Support TaskUs Email Support Supported AT&T DirecTV customers with their general, billing and technical inquiries via phone. Main duties include; reviewing discrepancy in billing charges and helping them troubleshooting their cables, satellites, etc. Helping students' and professors' inquiries and concerns about the courses in their McGraw-Hill online connect. Used ZenDesk in helping Ultra Mobile's customers and retailers on their general queries such as their monthly plans, international calling, data usage and auto-renewals. Helping them to do sim change, phone number change, porting-in and porting-out to other cellular service providers. Alorica Phone Support Acquire Asia Pcific Phone Support Giving exceptional customer service to Amazon customers who have problems with their delivery that're ship and sold by Amazon. Tracking and calling couriers who got the customer's packages making sure that they'll receive their orders. INTERNET SPEED TEST RESULT www.fast.com www.speedtest.net DESKTOP SYSTEM REQUIREMENTS DESKTOP SPECIFICATIONS