Ma. Hope Joys Comodero

MA. HOPE JOYS COMODERO OBJECTIVE CONTACT I aim to excel in my professional endeavors for the overall benefit and advancement of the organization I work for by tackling challenges. I will demonstrate my abilities and acquire valuable experience. - WORK EXPERIENCE - Strategic Office Support Healthcare Associate Cebu, Philippines SKILLS Email Management Data Entry Travel Management Effective Communication Social Media Management Adaptability Time Management Computer literacy Problem solving and critical thinking Handling patient concerns in their durable medical equipment specifically troubleshooting of oxygen concentrator Accepting and processing order sent through fax and Careport from partnered hospitals Creating patient chart and verifying insurance Collecting patient billing information and sending emails to on-call qualification team Fair Trade Outsourcing Email Support Specialist English (Fluent) Filipino (Fluent) REFERENCE Ivy Gayoma Strategic Office Support/ HA Phone: - Email :-- Addressing customer concerns including general inquiries, tracking questions, and billing concerns via email. Processing replacement and refund for damage and lost packages Inputting information regarding the list of processed PayPal refunds and the replacement products. Processing cancelation of customers subscription and orders Checking websites for updated product information Processing tickets and orders through Zendesk and Shopify WNS Global Services Inc. LANGUAGES - - Travel and Marketing Associate Addressing customer inquiries regarding their flight, hotel, and car reservations. Handling the cancellation and modification of the flight, hotel, and car reservations Processing the refund for canceled reservation Booking reservations for flights, accommodations, and vehicle rental EDUCATION Bachelor in Elementary Education West Visayas State University Janiuay, Iloilo -