MA. GRACE MARO
Camolinas Street Poblacion Cordova Cebu
Email Address:-Mobile Number:-
WORKING EXPERIENCES:
NEWFOLD DIGITAL
Address: 11th floor, Philam Life Tower, Cardinal Rosales Avenue, Ayala Center, Cebu City
Position: Technical Support Associate
July 2022- December 2024
CONCENTRIX
Address: 2nd Floor, Building 3, 8 Newtown Blvd, Lapu-Lapu City, 6015 Cebu
Position: Technical Support Associate/ Customer Service Representative
January 2019—June 2022
DYNATA
Address: PIPC Bldg, 7 MEPZ 2 Rd, Lapu-Lapu City, 6015 Cebu
Phone: -
Position: Marketing Researcher
September 2018—December 2018
WIPRO
Address: Gagfa Tower, F. Cabahug St, Cebu City, Cebu
Phone: -
Position: Customer Service Associate
April 2017- August 2017
THE RESULTS COMPANIES
Address: One World Center Building, Mactan Newtown, Newtown Blvd, Lapu-Lapu, 6015 Lalawigan ng
Cebu, Philippines
Phone number: -
Position: Technical Support Representative
July 2016- February 2017
EXECUTIVE BOUTIQUE
Address: 10th Flr., i1 Building, Cebu IT Park, Cebu City, Philippines
Website: http://ebcallcenter.com/
Position:Virtual Personal Associate
January 2016 - April 2016
TELEPERFORMANCE
Address: 3rd floor Insular Life, Mindanao Ave. Cor. Biliran Rd, Cebu City, 6000 Cebu
Phone: -
Position: Call Center Agent
July 2014—January 2016
LIVE2SELL
Address: Hyundai Bldg As Fortuna St Fl 5, Mandaue City, Bicol 6014, PH
Phone number: -
Position: Sales Executive
February 2012-July 2012
Highlight of Qualifications
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Over 9 years of experience in customer service, technical support and sales with a strong focus
on web hosting support and domain management, retail, telecommunication and telemarketing
Proficient in using cPanel and WHM (Web Host Manager) for account setup, email
configuration, troubleshooting, and server management.
Adept at diagnosing and resolving technical issues related to website performance, DNS
settings, SSL certificates, and server errors.
Skilled in communicating complex technical information in a clear, user-friendly manner to nontechnical clients.
Demonstrated ability to manage high volumes of support tickets via phone, email, and live chat
while maintaining high customer satisfaction.
Proven track record of meeting or exceeding performance metrics in fast-paced, client-focused
environments.
Committed to continuous learning and staying up to date with industry trends and hosting
control panel updates.
Skilled in conducting outbound calls to promote products/services and collect market
intelligence across various industries.
Experienced in designing and administering surveys/questionnaires, analyzing trends, and
providing actionable insights to sales and marketing teams.
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Strong communication and active listening skills with a customer-focused approach and
attention to detail.
Consistently achieved or exceeded daily and weekly call quotas and campaign
performance targets.
PERSONAL INFORMATION:
Age: 41
Sex: Female
Civil Status: Single
Birthdate: August 28, 1983
Religion: Roman Catholic
Height: 4’9 ft.
Weight: 39 kg.
EDUCATIONAL ATTAINMENT:
College: University of San Jose Recoletos
Magallanes Street Cebu City
Phone: -
Course: Bachelor of Science in Information Technology (undergraduate)
Secondary: Cordova Catholic Cooperative School
Bernardo Nuñez St, Cordova, 6017 Cebu
Phone: -
Primary: Cordova Central School
Poblacion Cordova Cebu
CHARACTER REFERENCES:
Marich Ramos
Newfold Digital Technical Support tier 2
contact#:-
Enemesio Bacalso
Newfold Digital team leader (hostgator account)
Contact number:-
Bobby Quijada
Concentrix HP EMEA Team Leader
Contact number:-
Enertia Gagabuan
Concentrix Amazon UK Customer Service Associate
Contact number:-
