Ma. Grace Balbin

I am currently one of the Team Leads in a BPO company. I know how to use Microsoft Office applications (Microsoft Outlook, MS Word, Excel, PowerPoint). We have phone, email and chat as our means of communication on the program we are supporting. I can work with less supervision. I have manage and improve my decision-making being part of the leadership team. I read a lot which I think the best skill an online job seeker would have. Reading a lot will help me enrich my grammar and vocabulary that I can apply when I interact with different kinds of people. I handle and manage a team with 18 agents that support customers from the North and South America. Dedicated to provide the best customer experience. I am flexible when it comes to time. I can work at day time.