Ma. Gennfel Kanezuka

Ma. Gennfel M. Kanezuka Pali, Mandurriao, Iloilo City #-- Qualification Summary CSR/TSR position experienced working in fast- paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include: •Customer Service & Relations •Word Processing & Typing •Computer Operations •Office Equipment Operation Experience Highlights Customer Service Representative •Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality. •Managed customer relations and provided exemplary service to all customers. •Excellent in communication and language skills. Been consistent as a performing agent and hitting targets on metrics. Been consistent on giving customer service satisfaction. Subject Matter Expert •Very detail oriented with regards to product knowledge. •Promoted from Customer Service Advisor to Subject Matter Expert at EE Transcom. •Troubleshoot and resolved problems, mediated staff disputes, and handled customer complaints. •Provided telephone support; investigated and resolved billing problems. Trained and supervised newly hired agents. Employment History Customer Service Representative II - Teletech Iloilo – July 20, 2009 – August 10, 2012 Technical Service Representative – Transcom Iloilo – October 12, 2012 – September 13, 2014 Technical Service Representative - Teletech Iloilo – October 6,2014 – January 30, 2015 Technical Service Representative – Startek - February 7, 2015 – April 21, 2015 Customer Service Representative – Outbounders – July 11, 2015 Education College: University of Iloilo Bachelor of Science in Information Technology 2004 – 2008 Secondary: PIUS XII INSTITUTE Jaro Iloilo City 1998 - 2002 Elementary: Iloilo American Memorial School General Luna Iloilo City 1992 - 1998 Character Reference Sunny Aliling Team Leader,Transcom Iloilo #- Syl Fronda Team Leader, Startek Iloilo #- JC Elido Team Leader, Outbounbders.com #-