Ma. Flores Tuscano

I am an experienced professional with a background in Technical Support and Manual QA Testing. Throughout my career, I have demonstrated my ability to excel in high-pressure environments while delivering exceptional results. My expertise in troubleshooting and problem-solving, combined with my attention to detail, has enabled me to consistently exceed expectations and deliver exceptional service to clients.

Industries I've Worked in:

• BPO industry, as Technical Support Specialist II.

• R&D/ IT Industry, as Software QA Tester.

During my time as a Technical Support representative, I consistently met and exceeded my targets for resolving customer issues, achieving a satisfaction rating of 95% or higher. Additionally, as a Manual QA Tester, I was responsible for identifying critical defects in software applications, ensuring a seamless user experience. My attention to detail and thorough testing approach contributed to the team's success.

I have Strong technical skills, including troubleshooting and problem-solving,

Excellent communication skills, both verbal and written,

Attention to detail and ability to identify critical issues,

Ability to work in a fast-paced environment and manage competing priorities

Strong teamwork and collaboration skills, with the ability to work effectively with colleagues from diverse backgrounds

Experience in using a variety of software tools and platforms, including customer service platforms and testing tools.