MA FELLIZA SANCHEZ
FRAUD ANALYST| VIRTUAL ASSISTANT| CUSTOMER SERVICE
Mactan Oasis Cebu City
--
CAREER OVERVIEW
Highly experienced and detail-oriented Risk Specialist with a strong background in identifying, analyzing, and
mitigating risks across diverse industries. Proven expertise in developing and implementing risk management
strategies to protect organizational assets, minimize losses, and ensure compliance with regulatory requirements.
Possess exceptional problem-solving skills to effectively assess and address potential risks, utilizing advanced
analytical tools and techniques. Strong communication and interpersonal skills, effectively collaborating with crossfunctional teams and management to drive risk mitigation efforts. Demonstrated ability to adapt to changing
environments, manage multiple priorities, and deliver results in high-pressure situations.
EDUCATION
EXPERIENCE
Bachelor of Business Administration
Fraud Analyst
Cebu Institute of Technology - 2019
JP Morgan Chase | October 2015- present
SKILLS
Fraud risk assessment
Fraud detection and investigation
Data analysis and financial
modeling
Compliance and regulatory
knowledge
Risk mitigation strategies
Report writing and presentation
Team leadership and collaboration
Multi Task
SKILLS
Administrative support
Attention to detail
Adaptability and quick learning
Time management and multitasking
Customer service excellence
Email and calendar management
Conducted in-depth fraud risk assessments for
clients in various industries, including [list relevant
industries].
Assisted clients in developing and implementing
fraud prevention programs tailored to their unique
needs.
Conducted training sessions and workshops for
clients' employees to raise awareness of fraud risks
and prevention measures.
Maintained up-to-date knowledge of industry
regulations and emerging fraud trends to provide
clients with informed recommendations.
Virtual Assistant - customer service
and administrative
Floor Expert -SG. | January - August 2013 _
Part time
Checking stock, stock reservation, checking and
booking of installation slots
Preparation of quotation and work order
Sort and distribute correspondence as soon as
possible
Ensure information is accurate and valid by creating
and updating records
Sales Coordinator | Assistant to Sales
Engineers
Skills
Sales support and coordination
Customer relationship management (CRM)
Administrative and organizational skills
Communication (written and verbal)
Time management and multitasking
Data analysis and reporting
Proficiency in [mention specific software/tools]
Attention to detail
Adaptability and quick learning
REFERENCE
Idris Sacala
Sr Fraud Risk
-
Naffco |Dubai March, 2012
• Assists the sales team, focusing mostly on managing
schedules and the distribution of any sales
documentation.
• Prepares then follows up on any sales quotations
made for clients
• Ensuring that the sales engineers/reps have
sufficient quantities of support material, such as
product sales brochures
• Responsible in preparing proforma invoices to be
sent to the client
• Coordinating with dispatch in regards to the
availability of materials and taking approval from
accounts in releasing the materials
• Coordinating with after-sales team to take action in
doing the testing and commissioning at the site before
the issuance of Civil Defense Certificate
• Preparing correspondence as required
• Assisting in the implementation of sales strategy as
prepared by the Sales Manager
• Maintaining sales records, as a basis for reports to
the senior management team.
• Providing administrative support as needed.
• Ensuring an efficient tracking system of all event
paper-work
• Establishing customer support by ensuring the
accuracy and timely processing of orders
