Ma. Fe Lualhati Bustamante

Ma. Fe Lualhati D. Bustamante Dumaguete AddressEmail Address:- Door 3, E. Tan Apartments, DaroMobile No.: - Dumaguete City, Philippines Updated as of: January 2, 2017 PROFESIONAL EXPERIENCE [December 1, 2015- present] Court Legal Researcher Supreme Court of the Philippines Responsibilities: Verify questions of law raised by parties/litigants Prepare the summary of facts and issues involved in cases [March 29, 2014- January 15, 2015] Online HR Officer ChristianFilipina.com Responsibilities: In charge of recruitment and hiring Conducted the orientation and training of new customer service representatives Liaised between the employees and management Monitored the attendance of employees Prepared the payroll Drafted policies and memoranda per request from Operations in the event of business needs/ based on client requirements Drafted/ Revised current policies to suit the needs of the business [May 6, 2013- April 30, 2014] HR Business Partner SPi Global Dumaguete City Responsibilities: Acted as HC POC in the absence of senior HC officers on site Acted as consultant for Operations on HC related matters such as but not limited to disciplinary action, interpretation of policies, preparation of company memorandum, and payroll and timekeeping issues Represented the company with the NLRC during the settlement phase of labor cases lodged against the company Prepared deep dive analysis on attrition and provided inputs to Operations based on the result of the analysis Drafted policies and memoranda per request from Operations in the event of business needs/ based on client requirements Drafted/ Revised current policies to suit the needs of the business Facilitated learning sessions with People Managers on new policies and other company initiatives to ensure better understanding and appreciation [July 1, 2011- May 31, 2012] HCD Manager Teletech Customer Care Phils., Inc. Iloilo Delivery Center Responsibilities: Oversaw the administrative aspect of the department and made sure that every member of the team are working within their individual commitments Prepared individual development plans for each member of my team and made proper follow ups on each individual to ensure their success Acted as HC POC as the senior HC officers on site Acted as consultant for Operations on HC related matters such as but not limited to disciplinary action, interpretation of policies, preparation of company memorandum, and payroll and timekeeping issues Represented the company with the NLRC during the settlement phase of labor cases lodged against the company In charge of case management for both Iloilo and Pampanga Delivery Centers (ie. Acting as consultant to People Managers in the preparation and service of Notices to Explain, facilitated case conferences and reviewed and finalized the Notice of Decision) Prepared deep dive analysis on attrition and provided inputs to Operations based on the result of the analysis Drafted policies and memoranda per request from Operations in the event of business needs/ based on client requirements Drafted/ Revised current policies to suit the needs of the business Facilitated learning sessions with People Managers on new policies and other company initiatives to ensure better understanding and appreciation [November 2010- June 30, 2011] HCD Sr. Generalist/ HC POC Teletech Customer Care Phils., Inc. Iloilo Delivery Center Responsibilities: Acted as HC POC in the absence of senior HC officers on site Acted as consultant for Operations on HC related matters such as but not limited to disciplinary action, interpretation of policies, preparation of company memorandum, and payroll and timekeeping issues Represented the company with the NLRC during the settlement phase of labor cases lodged against the company In charge of case management for both Iloilo and Pampanga Delivery Centers (ie. Acting as consultant to People Managers in the preparation and service of Notices to Explain, facilitated case conferences and reviewed and finalized the Notice of Decision) Took on administrative functions over the Human Capital Team in Iloilo Prepared deep dive analysis on attrition and provided inputs to Operations based on the result of the analysis Drafted policies and memoranda per request from Operations in the event of business needs/ based on client requirements Drafted/ Revised current policies to suit the needs of the business Facilitated learning sessions with People Managers on new policies and other company initiatives to ensure better understanding and appreciation [June 2010- November 2010] HCD Generalist Teletech Customer Care Phils., Inc. Pampanga Delivery Center/ Iloilo Delivery Center Responsibilities: Acted as HC POC for the Iloilo Delivery Center through remote assistance and supervision in the absence of senior HC officers on site Acted as consultant for Operations on HC related matters such as but not limited to disciplinary action, interpretation of policies, preparation of company memorandum, and payroll and timekeeping issues Represented the company with the NLRC during the settlement phase of labor cases lodged against the company In charge of case management for both Iloilo and Pampanga Delivery Centers (ie. Acting as consultant to People Managers in the preparation and service of Notices to Explain, facilitated case conferences and reviewed and finalized the Notice of Decision) Took on administrative functions over the Human Capital team in Iloilo via remote supervision Facilitated learning sessions with People Managers on new policies and other company initiatives to ensure better understanding and appreciation [April 28, 2008- October 31, 2010] HCD Coordinator Teletech Customer Care Phils., Inc. Responsibilities: Prepare Notices to Explain (NTE) and serve the document to the erring employee Conduct investigation on cases handled Prepare the case recommendation/ case summary and route the same for approval Serve the Notice of Decision to the erring employee Conduct research relative to cases handled Represent the company during conciliation hearings at the NLRC/ DOLE for illegal termination / illegal suspension cases Assist in rolling out various initiatives like the Zero Tolerance Policy on Call Handling Violations, the Memo on Mute vs. Hold, the New Compensation Package for CSRs and TLs in Pampanga Answer inquiries from employees regarding initiatives rolled out Conduct the New Employee Orientation Conduct road shows on employee benefits Answer inquiries from employees regarding company services and benefits Implement involuntary termination in Oracle Help implementing new hire data in Oracle Help creating employee 201 files [January 2006- present] Freelance Legal Writer Responsibilities: Conduct research for lawyers relative to their cases Draft pleadings such as but not limited to Answers, Pre-Trail Briefs, Memorandum, appeals to the Court of Appeals, Appeals to the Supreme Court and Petitions [January 2006- present] Assistant Psychologist TNB Consultants- Psychological and Counseling Services Responsibilities Conduct initial interview of client Administer and interpret psychological tests Draft client’s psychological evaluation report [March- December 2005] Legal Researcher/Executive Assistant Housing and Urban Development Coordination Council Responsibilities: In charge of conducting a research on the applicable laws concerning the titling of the lot upon which the National Government Center project of HUDCC is located Conducted legal researches on various legal matters involving the programs and services of the HUDCC and that National Government Center Chaired the Arbitration, Reconciliation and Awards Committee of the National Government Center project Served as Executive Assistant of Assistant Secretary Pamela Felrca-Yabut Drafted letters in reply to various complaints concerning the housing sector Assisted in the filing of an administrative complaint against one of the officials under the HUDCC by drafting the complaint-affiadavits of complainants Assisted in dialogues with various sectors concerning the government’s housing project [November 2004- January 3, 2005] Agent Trainee People Support Responsibilities: Trained to accept inbound calls for client [October 2000- March 2004] Executive Secretary/Office Manager Paragon International Services Inc. Responsibilities: Managed the general operations of the office Supervised the other personnel in the conduct of their duties and responsibilities Reviewed the applications of nurse applicants and conducted orientations on the programs and services of the company Coordinated the conduct of the CGFNS, TOEFL and TSE revies given to qualified nurse applicants Coordinated with the Head Office in handling the problems of qualified nurses with regard their application for an immigration visa to the United States [September 1998- July 1999] Executive Sales Executive Pilipino Cable Corporation Responsibilities: Conducted a market research on the advertising needs of the local businessmen in the community Wrote sales proposals and created advertising packages suitable to the needs of prospective advertisers Conducted sales presentations to prospective clients Closed deals with clients and catered to their adveritising needs [March 1997- September 1998] News Reporter/ News Reader/ Program Host SkyCable Systems Dumaguete, The Community Channel- Channel 27 Responsibilities: Gathered information for the daily news output of the community news channel of SkyCable for the Dumaguete System Conducted interviews with local newsmakers both off and on air broadcasts Delivered live reports from the field Wrote the news for the daily evening newscast using both Cebuano and English as medium Delivered the news on television both in Cebuano and English Hosted a daily early morning program dubbed as “Here Comes the Sun” which gives a rundown of the events for the day in and around the City of Dumaguete and its surrounding municipalities Co-hosted a weekly variety show program produced by the local channel Assisted in several production endeavors of the local channel such as in the coverage of events like beauty pageants, cultural presentations, debates and the like. [February 1996- March 1997] News Reporter/ News Reader Dumaguete Media Resouce Group, DYSR AM and FM Responsibilities: Gathered information for the daily news output of the station Interviewed local personalities both off and on air Wrote the news for the daily newscasts using both Cebuano and English as medium Delivered the hourly news reports for both the AM and the FM stations EDUCATIONAL BACKGROUND Primary Education:Silliman University, Dumaguete City Secondary Education:Silliman University, Dumaguete City Tertiary Education:Silliman University, Dumaguete City DEGREES EARNED: Bachelor of Science in Psychology (May 1999) Bachelor of Laws (March 2004) EXTRACURRICULAR ACTIVITIES [-] [Vice President, Sampaguita Hall Dormitory] [Silliman University, Dumaguete City] [-] [Vice-chairperson, Dormitory Life Council] [Silliman University Student Government] [-] [Member, Students Rights and Welfare Committee] [Silliman University Student Government] [-] [President, Rosal Cottage Residents] [Silliman University, Dumaguete City] [-] [Treasurer, Rizal Youth Club] [Silliman University, Dumaguete City] [-] [President, Psychology Society] [Silliman University, Dumaguete City] [-] [Member, Anti- Mendicancy Task Force] [City Government of Dumaguete City] [March 21- 26, 1999] [Vice-Chairperson, Media Group, Jimmy Carter Work Project 1999] [Habitat for Humanities Foundation, Dumaguete City] [-] [Treasurer, Order of the Purple Hood] [College of Law, Silliman University] [-] [Secretary, Order of the Purple Hood] [College of Law, Silliman University] [-] [Chairperson, Marketing and Finance Committee, Oratorical and Debating Club] [College of Law, Silliman University] [-] [President, Order of the Purple Hood] [College of Law, Silliman University] [-] [Chairperson, Supreme Law Council] [College of Law, Silliman University] ORGANIZATIONAL AFFILIATIONS [1987- present] [Silliman University Alumni Association, Inc.] [Silliman University, Dumaguete City] [1992- Present] [Rizal Youth Club- Alpha Chapter] [Silliman University, Dumaguete City] [-] [Order of the Purple Hood] [College of Law, Silliman University] [-] [Portia Sorority] [College of Law, Silliman University] [-] [SU Law Oratorical and Debating Club] [College of Law, Silliman University] [-] [Association of Law Students of the Philippines] TRAININGS AND SEMINARS ATTENDED [December 4- 6, 2003] [Delegate, 14th ALSP National Convention] [Bayview Park Hotel, Roxas Boulevard, Metro Manila] [1st Semester, SY-] [Intellectual Property Rights Seminar] [given by the Intellectual Property Office, held at the Multimedia Center, Silliman University] [January 19- 21, 1998] [Social Marketing Planning and Design Workshop] [given by Governance and Local Democracy Project of the Provincial Government of Negros Oriental, held at South Sea’s Beach Resort, Dumaguete City] [September 15- 16, 1998] [Sales Plus Workshop] [given by Pilipino Cable Corporation for its new sales executives, held at the Bacolod Convention Plaza, Bacolod City VOLUNTEER EXPERIENCE [1st Semester, SY-] [Facilitator, Personality Enhancement Program] [Silliman University, Dumaguete City] [2nd Semester, SY-] [Intern Psychometrician] [Philippine Mental Health Association, Dumaguete City Chapter] [March 21- 26, 1999] [Media Group, Jimmy Carter Work Project 1999] [Habitat for Humanities, Dumaguete City] [December 10- 12,2003] [13th ALSP National Convention] [Sta. Monica Beach Resort and Old Silliman Hall, Dumaguete City GOVERNMENT EXAMINATIONS TAKEN [Career Service Sub- Professional Examination] [Civil Service Commission] [Rating: 84.21%] [Career Service Professional Examination] [Civil Service Commission] [Rating: 82.43%] SPECIAL SKILLS Proficient in the use of Microsoft Applications such Microsoft Word, Excel and Powerpoint Knowledgeable in the use of the Internet as a tool for research Patient and resourceful when making a research Capable of organizing events Capable of hosting social events such as debuts, weddings and the like Able to work independently with minimum supervision Able to work in a team PERSONAL INFORMATION PLACE OF BIRTH:Guihulngan, Negros Oriental DATE OF BIRTH:May 4, 1974 AGE:37 years old NAME OF MOTHER:Fe Lualhati D. Bustamante OCCUPATION:Public Servant NAME OF FATHER:Elson P. Bustamante OCCUPATION:Public Servant CIVIL STATUS: Single NAMES OF CHILDREN:Nyah Fe Celestyna B. Dela Peña (6 years old) Kyra Louise B. Dela Peña (5 years old) CHARACTER REFERENCES Available upon request I hereby acknowledge that the foregoing data which were updated by me on May21, 2011 are true and correct. MA. FE LUALHATI D. BUSTAMANTE