Ma Fe Grantoza De Vera

Ma. Fe Grantoza de Vera About Me --District III Sibalom, Antique Language I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I have more than 2 years of experience in managing and leading teams across multiple sectors. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in Business Management and making organisations successful. Experience English Filipino Skills Summary Customer Service Representative / Appointment Setter SATS Smoke Alarm Testing Service – Australia (January 2025 up August 2025) Management Skills Digital Marketing Critical Thinking Project Management Expertise 51% 57% Graphic Design Copywriting Conducted outbound calls to clients to schedule and confirm smoke alarm testing appointments. Provided clear instructions and guidance to customers on what actions to take when alarms are activated, ensuring compliance with safety standards. Utilized Microsoft Teams for communication and coordination with the service team. Tracked productivity and work hours using Hubstaff. Maintained accurate client records and managed scheduling through the company’s CRM system. Delivered excellent customer service by addressing client inquiries with professionalism and efficiency. Call Center Agent February 2024- January 2025 VXI ANTIQUE Customer Service & Support Answer inbound calls regarding customer inquiries, account information, and financial product support. Assist with account issues, such as balance inquiries, transaction history, and billing discrepancies. Resolve concerns efficiently, ensuring customer satisfaction and first-call resolution. Provide accurate information about financial products, services, and policies. Financial Transactions & Verification Process financial requests like payments, fund transfers, or card activations/deactivations. Authenticate customer identity through secure verification procedures to prevent fraud. Maintain data confidentiality in compliance with data protection and banking regulations. Product Listing Specialist January 2023- January 2024 Baltimore (PART TIME) Created compelling and SEO-optimized product titles and descriptions using AI-powered tools such as ChatGPT, ensuring alignment with market trends. Translated product details accurately using DeepL, maintaining consistency across multiple languages for international ecommerce platforms. Maintained organized product databases, performed regular audits, and updated listings to reflect pricing changes, stock levels, and seasonal promotions. Uploaded high-quality images and product listings to various ecommerce platforms, ensuring accuracy in specifications, attributes, and categories. Tools & Technologies Used: ChatGPT, DeepL, Canva, Google Sheets, Excel Sales Supervisor January 2014- November 2018 MONARCH GROUP OF COMPANIES Dubai, United Emirates Ensuring that employees have the training they need to succeed in their jobs Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics Managing a team of employees and ensuring that they are trained to perform their jobs effectively Reviewing customer orders and inventory to ensure that all customer needs are being met Conducting market research to identify new opportunities for growth in the industry Michaela Sales Associate March 2012-February 2013 Tondo Metro Manila Greet customers who enter the business and answer phone calls from customers. Using various selling techniques to suggest additional purchases and upsell to customers. Keep reports of transactions Setting goals for performance and deadlines in ways that comply with company’s plans and vision. reach qoutas Service Crew June 2010-July 2011 Jolllibee Gaisano Antique Take order Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Providing courteous and efficient food and beverage services to the customers by presenting the menu, take order, suggest and recommend appropriately. Processing refunds and exchanges, resolving complaints. Bagging or wrapping purchases to ensure safe transport. EDUCATION Bachelor of Science in Entrepreneurship Sibalom, Antique-