Ma. Fatima Tindongan

Ma. Fatima Tindongan Social Media Manager | Graphic Designer | Virtual Assistant I am a highly versatile and results-driven professional with a proven track record of success in crafting engaging social media campaigns, producing compelling visual designs, and providing seamless virtual CONTACT ME assistance services for 5 years. Expertise in leveraging social media platforms to amplify brand awareness, drive traffic, and foster customer engagement. adept at creating eye-catching graphics that Tarlac City, Philippines- communicate messages effectively and resonate with target audiences. Proficient in providing comprehensive virtual support, including administrative tasks, email management, and project coordination. - www.linkedin.com/in/mafatimatindongan EDUCATION Bachelor of Science in Hospitality Management TARLAC STATE UNIVERSITY- VIRTUAL ASSISTANT SKILLS Calendar Management Product Research Customer Service Project Management Email management and scheduling Document preparation and editing Data entry and management Social media management and engagement Research and analysis GRAPHIC DESIGN SKILLS Canva Figma Strong understanding of design principles and best practices Ability to create visually appealing and impactful graphics Experience with various design projects (logos, brochures, marketing materials) WORK EXPERIENCE SOCIAL MEDIA MANAGER & EXECUTIVE ASSISTANT Freedom Potential Video Production Sydney, Australia JUNE 2024 - MAY 2025 Held a dual-role position combining creative digital marketing with high-level executive support. Responsible for managing the company’s social media presence, while simultaneously supporting executive operations and business development initiatives. Key Skills and Experience: Social Media Management Developed and implemented social media strategies across platforms (Instagram, Facebook, LinkedIn) to increase brand visibility and community engagement by 45% within the first year. Created and scheduled compelling multimedia content including graphics, videos, and promotional materials aligned with the brand's mission and audience interests. Monitored social media metrics, tracked engagement trends, and produced monthly analytics reports to guide future campaigns and growth strategy. Executed targeted ad campaigns that resulted in measurable increases in lead generation and customer conversion. Collaborated with the video production team to amplify Freedom Potential’s event content and virtual studio services. SOCIAL MEDIA MANAGEMENT SKILLS Experience with major social media platforms (Facebook, Twitter, Instagram, LinkedIn, Pinterest, TikTok) Ability to develop and execute social media strategies Experience with creating and managing social media content Experience with monitoring and analyzing social media data Ability to stay up-to-date on social media trends VIRTUAL ASSISTANT TOOLS Email management: Microsoft Outlook, Gmail, Inbox by Gmail Scheduling: Google Calendar, Calendly, Acuity Scheduling Project management: Trello, Asana, Basecamp Customer relationship management (CRM): HubSpot, Salesforce, Zoho CRM File sharing and cloud storage: Dropbox, Google Drive, OneDrive Social media management: Hootsuite, Buffer, Sprout Social Time tracking: Toggl Track, Harvest, RescueTime Results and Achievements: Increased brand awareness by 20% in six months. Grew social media followers by 30% in one year. Generated 10% of all leads through social media in one year. Increased website traffic from social media by 15% in one year. Executive Assitance Provided extensive administrative support to the Director/CEO, including email and calendar management, CRM updates, and daily operational tasks. Managed internal communications, documented workflows, and followed up on business leads and client inquiries. Assisted in preparing business proposals, streamlined filing systems, and supported marketing initiatives aligned with executive priorities. SOCIAL MEDIA MANAGER DECEMBER 2022- DECEMBER 2023 Albert’s Auto Electrical New South Wales, Sydney Australia. A strategic and creative social media manager with 1 year of experience developing and executing successful social media campaigns that drive brand awareness, engagement, and leads. Proven ability to create and manage engaging content, monitor and respond to social media interactions, analyse data, and stay up-to-date on the latest social media trends and platforms Key Skills and Experience: GRAPHIC DESIGN TOOLS Adobe Creative Suite Canva Sketch Figma SOCIAL MEDIA TOOLS & FRAME WORKS Sprout Social Brand24 Hootsuite Buffer Google Analytics Additional Tools: Website analytics: Google Analytics, Adobe Analytics Productivity tools: Evernote, OneNote, Todoist Communication tools: Slack, Zoom, Skype Develop and execute comprehensive social media strategies aligned with brand goals. Create and manage high-quality social media content across multiple platforms. Monitor and respond to social media comments and messages promptly and professionally. Analyse social media data to track campaign performance and make data-driven recommendations. Stay up-to-date on the latest social media trends and platforms. Results and Achievements: Increased brand awareness by 20% in six months. Grew social media followers by 30% in one year. Generated 10% of all leads through social media in one year. Increased website traffic from social media by 15% in one year. Entry-Level Virtual Assistant Exciting Company, New York, NY SEPTEMBER 2020-MAY 2021 • Assisted the team's agents with part-time administrative support for 5 months. • Virtual scribed over 100 doctor-patient appointments in real-time and took care of patient communications and interactions via phone/email/video. Freelance Virtual Assistant FEBRUARY 2020 OCTOBER 2020 Growthsi, San Francisco, CA Carried out secretarial duties, such as taking notes from 7 clients and delivering them to company executives. Coordinated over 10 arrangements per day for domestic and foreign travel, including flight, hotel, and transportation. Completed reconciliation, reporting, and check requests for 3 clients daily. Respond to over 100 questions concerning healthcare services/tasks and collected medical and insurance information. Prepared a total of 30 presentations in accordance with the guidelines provided by the company. MAY 2018-JULY 2019 ADMINISTRATIVE ASSISTANT City Government of Tarlac l Tarlac City Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers. Performed a range of Administrative duties from maintaining production schedules of issuing documents. TRAININGS AND SEMINARS Lyceum of the Philippines-Batangas May 8, 2021 via Zoom STRATEGIC MANAGEMENT ENTREPRENEURSHIP; RESILIENCY, COMPETETIVENESS AND ADVANCEMENT IN THE HOSPITALITY AND TOURISM INDUSTRY. Manila, Philippines May 22, 2020 via Blackboard Collaborate COHREP'S STUDENT WEBINAR SERIES SESSION 2 "STUDENT'S PERSPECTIVE : CHALLENGES IN THE TOURISM AND HOSPITALITY EDUCATION AFTER THE PANDEMIC" CHARDONNAY by ASTORIA 352 Capt. Henry P. Javier, Pasig, 1600 Metro Manila "SEMINAR IN 1ST ACHI-AAHMEI" NATIONAL INTER-SCHOOL SKILLS COMPETITION September 23, 2019 PART TIME JOB JANUARY 2024-MARCH 2024 Social Media Manager Samantha Pillion Health & Wellness NOVEBER 2019- JUNE 2019 Amazon Product Researcher SFRproducts Inc, - Beauty and Personal Care (Soap) MARCH 2021- OCTOBER 2021 General Virtual Assistant Virtual Oasis Solutions, LLC COURSES AND CERTIFICATIONS NOVEMBER 2020 AMAZON PRODUCT RESEARCHER Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, using various tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS; Track and analyze trends on products consumption; and Other related tasks in support of business operations. SOCIAL MEDIA MANAGEMENT AND MARKETING FEBRUARY 2023 Surge Freelancing Academy Create and manage content for advertising and marketing purposes for various social media channels. Create various content on social media channels that is engaging and relevant to a company’s mission, audience, and objectives. Create, engaged with, and build brand loyalty within a social media community. Improve the effectiveness of social media content and campaigns using analytical and research tools. GRAPHICS DESIGN COURSE Surge Freelancing Academy Passionate and creative graphic designer with extensive experience working with both print and digital media, working on a variety of projects from social media REFERENCES content to comprehensive rebranding projects. REFERENCES ALBERT COSTAGLIOLA-- GABRIELLE DE DIOS-