Ma. Farrah P Ecarma

MA. FARRAH P. ECARMA V I R T U A L A S S I S T A N T * C U S T O M E R S E R V I C E P R O F E S S I O N A L CORE COMPETENCIES - Proven track on Customer Service - Flexible administrative and organization skills - Marketing ( email, social media) - Customer Engagement PROFESSIONAL HISTORY Virtual Assistant Freelancer | November 2019 to March 2020 - Provide administrative support to specified client - Maintain organized records of clients - Manage schedules and calendars for daily agenda - Generate leads; do Research and Data Entry - Set appointments for potential clients - Generate reports - Create and curate social media campaigns - Plan and execute the created campaigns Customer Service Professional Tier II Billing & Dispute Escalations Pre Sales Specialist Service and Support Sales & Support Retail Banking Specialist 2011 Billing & Technical Support I I I I I AMEX I November 2015 - July 2018 Lending Pt. I August 2018 - January 2019 Telstra I April 201 - May 2015 Sprint I March 2012 - April 2014 JP Morgan Chase I August 2010 - Dec I AT&T I April 2005 - August 2010 - As a second tier, I work closely with the management to anticipate resolutions and solve concerns on customers' spoken and unspoken needs - Ensure human connection is established toward customer satisfaction - Determine customers financial needs and prepare proposals that suits their needs - Experienced on retail banking Independent Contractor Karton Network Page GET IN TOUCH - Create / curate and schedule posting of campaigns - Create and run campaigns in FB - Send price quotes as per requests by customers - Engage on customers inquiries and purchases. Check with production and inventory. - Administer payments and deliveries. SHORT COURSES Phone:- Email:-Address: Talisay City, Cebu Webinar : Virtual Assistant - Real Estate Desk Assist Webinar : Social Media Management and Marketing Elevate Virtual Assistance Services Webinar : Introduction to E-commerce Webinar : Canva TOOLS AND PLATFORMS Google Drive ; Zendesk ; Salesforce ; Trello; Canva; Photopea; Microsoft (Office/ Excel/ PowerPoint) TECHNICAL REQUIREMENTS Hardware Specifications: MA. FARRAH P. ECARMA V I R T U A L A S S I S T A N T / C U S T O M E R S E R V I C E P R O F E S S I O N A L Speed Test EDUCATIONAL HISTORY Mindanao State Univeristy - Iligan Institute of Technology Bachelor of Science In Business Administration Major in Marketing | Class of 2000 Cebu Normal Univeristy Professional Education, Units Taken March 2015 GET IN TOUCH Phone: Email: Address: WORK REFERENCES 1. Catherine Martinez Email:-Mobile:-. Ma. Faustina N. Parma Email:-Mobile:-