Ma. Ezrah Teaño

MA. EZRAH TEAÑO Phase 4 Mary Cris Complex General Trias, Cavite -- About Me Versatile Administrative and Operations Specialist with 5 years of experience in content moderation, data management, customer service, and back-office support. Skilled in maintaining accuracy, compliance, and seamless workflows across BPO, banking, and travel industries. Recognized for exceeding performance metrics, handling confidential information with professionalism, cross-functional and supporting in fast-paced teams environments. Experience Wipro BPO - Content Moderator (Youtube) Jan 2022 - July 2025 Quezon City, Philippines Reviewed 1,000+ user-generated videos daily, ensuring compliance with YouTube’s policies and legal standards. Maintained 98% accuracy rate in moderation decisions and documented emerging risks for management. Collaborated with internal teams to enhance content safety measures. July 2021 - Dec 2021 Accenture, Inc. - Data Specialist Cubao, Phiippines Education Processed, updated, and validated high-volume data records with 99% accuracy. Generated reports and performed quality checks to support cross- Bachelor of Science in Business Management - Marketing Major department operations. Cavite State University data protocols. - Safeguarded sensitive information in compliance with company Bank of the Philippine Island - CSR Jan 2021 - July 2021 Tagaytay City, Philippines Skills Operations & Administrative Support Customer Success & Client Provided financial advisory support and assisted clients with banking products and investment strategies. Built strong client relationships, policies. Data Management & Compliance Makati City, Philippines Workspace, MS Office) Process Improvement & Quality Assurance improved Ensured full compliance with financial regulations and company Rajah Travel Corp - Back Office CRM & Digital Platforms (Google to customer satisfaction scores. Relations Scheduling & Documentation contributing Feb 2020- Nov 2020 Managed travel-related documentation including visas, passports, and itineraries. Coordinated with agents and clients to resolve documentation issues and inquiries. Improved record-keeping processes, ensuring compliance with travel regulations.