Ma. Erika Gascon

MA. ERIKA T. GASCON Address: #35-C San Guillermo Street Bayanan, Muntinlupa City Philippines 1772 E-mail:- Cellphone No- /- Skype ID:- My objective is to have a dedication, integrity and patience in providing quality administrative support with a view to develop a long-term relationship with my clients. WORK HISTORY Waste Solutions 123(HOMEBASED) 07/09/18 – 08/31/19 Company that provides services to customers nationwide such as quality waste removal solutions at any home, office or job site. Inbound/Outbound/Email Support –Billing Specialist • Managing incoming calls and billing inquiries • Doing outbound calls -requesting invoices to ensure the Company will get paid & verifying what were the charges are for in our credit cards • Uploading received invoices/receipts in the system then checked if need to charge the customer for over tonnage or days over • Emailing haulers to ensure we receive invoices/receipts which stands as the proof of Company’s payment • Creating tickets to request for payment approval from the manager per hauler’s request I-CONNECT(HOMEBASED) 02/12/18 – 08/31/19 I-Connect offers wide range of network connectivity through Broadband connections, wireless connections, fiber optic and Ethernet Broadband access points. Our main purpose behind the business is establish the power of next generation connectivity with super-fast speed with limited and unlimited data option with reasonable cost and service guaranteed. Inbound/Outbound Support – WiFi Internet Support • Assisting guests/clients in connecting to the WiFi/wired connections • Assisting inbound calls for inquiries in services provided or any billing issues • Guiding guests/clients in a step-by-step on how-to obtain MAC Address’ device then add it to System Information • Remotely rebooting modem/router if needed then advice to restart device/s before try to reconnect • Guiding on how to manually turn-off the modem/router then turn back on after certain time • Doing outbound calls for follow-ups to check/provide status of the WiFi/wired connection • Emailing requests per client’s need KRISANTA ENTERPRISE LLC(HOMEBASED) 01/29/18 – 06/15/18 An umbrella corporation for A1 Realty, Secured Mortgage, One Stop Funding, Autolicious, All Senior Care Services, Party To Go and Acbigohbeats Productions. Krisanta provides services and supports that will improve life and lifestyle. Inbound/Outbound/Email Support – Client Service Manager • Processing billing and payment collections • Generating 100 leads daily for potential clients • Cold calling/outbound dialing 100 leads daily to offer Company’s service/s • Assisting inbound calls for inquiries and on how to get the desired service/s to be approved • Emailing potential clients to send a proposal/s of the Company’s service/s • Making a follow ups though cold calling/outbound dialing and emailing proposals • Uploading blogs in Company's website and sharing it in social media accounts • Engaging to potential clients using social media accounts I DIAL U(HOMEBASED) 08/07/17 – 12/08/17 Company which hires work-at-home agents to serve in a variety of industries such as automotive, mortgage, insurance, credit counseling, and collections. Inbound/Outbound Support • Processing billing and payment collections • Cold calling/outbound dialing to offer Company’s service/s • Assisting inbound calls for inquiries and on how to get the desired service/s to be approved • Emailing potential clients to send a proposal/s of the Company’s service/s • Making a follow ups though cold calling/outbound dialing and emailing proposals LIBERTY MEDICAL PHILIPPINES, INC 01/18/16 – 07/31/17 A subsidiary of Florida, USA-based Liberty Medical LLC, a leading mail-order provider of diabetes supplies, insulin pump and prescription medications. Liberty is a strong growth-focused company serving 200,000 patients. Inbound/Outbound/Email Support – Team Member (Level 2) • Provides telephone patient services and sales for patients placing initial/repeat orders for diabetes, insulin pump supplies and medication, also doing multitasking and responding to any emails on a timely manner. • Processing credit card and cheque payments for non-covered supplies • Review proper documentation, insurance coverage make sure insurance protocols are followed, doctor’s order / prescriptions for patient’s request for Diabetes testing supplies, insulin pump supplies, and other medication; Tagged calls in a tracker to ensure callback must be done. • Accurate and timely date entry into the patient information system; Manual migration of accounts from one system to another. Top 3 Sales Performer Month of February 2016 – 46% conversion rate Top Quality Performer Month of February 2017 – 100% CONVERGYS 04/08/13 – 01/17/16 Convergys providing outsourced customer care, customer management, and information management products top large corporation and Fortune 500 companies. Inbound/Outbound/Email Support – Team Member (Level 2) • Provides telephone patient services and sales for patients placing initial/repeat orders for diabetes, insulin pump supplies and medication, also doing multitasking and responding to any emails on a timely manner. • Processing credit card and cheque payments for non-covered supplies • Review proper documentation, insurance coverage make sure insurance protocols are followed, doctor’s order / prescriptions for patient’s request for Diabetes testing supplies, insulin pump supplies, and other medication; Tagged calls in a tracker to ensure callback must be done. • Accurate and timely date entry into the patient information system; Manual migration of accounts from one system to another. SYKES ASIA, INC. Expedia Hotels.Com, Inbound – Customer Service Associate 10/22/12 – 02/28/13 • Assisting on how-to get a reservation in line to his/her budget, date schedule & preferred time • Providing options tailor-fit to the customer’s requests/preferences • Processing credit card payments to process the reservation Pearson Education, Inbound/Outbound/Chat/Email Support – Technical Service Support 08/06/12 – 10/21/12 • Assisting on how to enroll and to access their online account on step by step basis • Providing solutions either through inbound/outbound call, email or chat in a timely manner Expedia Hotels.Com, Inbound – Customer Service Associate 03/01/12 – 08/05/12 • Assisting the customer to get the preferred reservation: budget, time and date schedule • Providing options tailor-fit to the customer’s request • Processing credit card payments to process the reservation Capital One, Inbound – Team Manager 12/20/11 – 02/28/12 • Handling 12 agents; Monitoring calls and providing coaching opportunities • Validating if the schedules, overtime and leaves were filed correctly before the pay releases • Sharing best practice in up selling and call handling Capital One, Inbound – Senior Customer Service Associate (Sales Auditor) 06/27/11 – 12/19/11 • Verifying if the customer agreed/understood to the any disclosures provided (Call Listening) • Monitoring any possible outliers; Corrects any disputes occur Capital One, Inbound – Customer Service Associate 10/15/07 – 06/26/11 • Processing card activation, assisting billing issues and payment collection • Adding value by offering Payment Protection & Credit Inform tailor-fit to the customer’s needs PERSONAL INFORMATION Birth date Civil Status Citizenship Gender Religion : : : : : December 13, 1987 Single Filipino Female Christian EDUCATION- Bachelor of Arts and Science – Major in Management West Bay College Alabang, Muntinlupa REFERENCES EMMANUEL JIMENEZ – Team Manager Concentrix Cellphone No- STEVEN TIGLAO – Team Manager Sykes Asia, Inc. Cellphone No- BUENA FE BRINGUELA – Quality Coach Sykes Asia, Inc. Cellphone No-