Ma Erica Shane Dela Torre

MA. ERICA SHANE DELA TORRE VIRTUAL ASSISTANT Puerto Princesa City, Palawan, Philippines Portfolio link: https://vaericadelatorre.wixsite.com/myportfoliodelatorre OBJECTIVE Seeking a Virtual Assistant role where I can help with administrative tasks, scheduling, data entry, and customer support. With a B.S. in IT and over two years of experience supporting office and client operations, I offer an organized, reliable, and easy-to-work-with approach while providing dependable remote support to growing businesses. WORK EXPERIENCE Executive Legal Assistant, COC Law Office with Atty. Louie O. Cascara and Atty. Mary Joy Ordaneza-Cascara March 2023 - December 2025 Drafted and formatted 70+ business and legal documents, ensuring accuracy and compliance. Scheduled 15+ weekly appointments, acting as main contact between clients, teams, and third parties. Organized and managed 20+ files, improving workflow efficiency and document retrieval by 50%. Handled billing, invoicing, and client follow-ups, reducing missed payments by 30%. Filed documents on time, maintaining 100% compliance with deadlines and requirements. Maintained confidentiality and accuracy while providing reliable administrative and back-office support. Client Service Associate, BDO Unibank, Inc, Tutuban Branch Manila October 2022 - March 2023 Processed 50+ daily cash and check transactions with high accuracy and attention to detail. Assisted customers with check encashment and savings withdrawals, maintaining a 98% error-free rate. Delivered excellent customer service, reducing wait times by 30% through efficient transaction handling. Managed customer records and documentation, ensuring data accuracy and confidentiality. Supported daily operations to streamline workflow and maintain smooth branch processes. Cashier, Super Value Inc (SM Super Market) Puerto Princesa City, Palawan July 2021 - Nov. 2021 Processed 500+ daily transactions accurately, handling cash, cards, and digital payments with 99% accuracy. Managed transaction records and documentation, ensuring data accuracy and confidentiality. Streamlined workflow to improve efficiency, reducing customer wait times by 25%. Cashier, Palawan Jolly Foods Corporation February 2021 - June 2021 Took and processed 50+ customer orders daily, ensuring accurate payments and providing correct change or receipts. Maintained cleanliness and organization of the counter, improving operational efficiency by 20%. Addressed customer concerns professionally, contributing to a 95% customer satisfaction rate. EDUCATION Tertiary Secondary Primary - Bachelor of Science In Information Technology Palawan State University, Tiniguiban Heights, Puerto Princesa City, Palawan Thesis on "Puerto Princesa Taxi Booking System”- Senior High School - Humanities and Social Sciences Saint Joseph Academy, Tenga-Tenga, Cuyo, Palawan Junior High School Gaudencio Abordo Memorial National High School, Rizal, Magsaysay, Palawan Rizal Elementary School, Rizal, Magsaysay, Palawan - SKILLS Virtual Administrative Support Document Preparation & Formatting Calendar & Appointment Management Data Entry & Data Management File Organization & Record Keeping Workflow Optimization & Process Improvement Back-Office Operations Customer Service (Phone, Email, Chat, Video) Follow-ups & Client Correspondence Professional Written & Verbal Communication CERTIFICATES BNY - Client Service Job Simulation Forage Issued Dec 2025Issued Dec 2025 CBRE - Project Management Job Simulation Forage Issued Dec 2025 Deloitte Australia - Data Analytics Job Simulation Forage Issued Dec 2025 Tata - Data Visualization: Empowering Business with Effective Insights Job Simulation Forage Issued Dec 2025