Ma. Elena R. Zalameda

• Expert in product sourcing from different stores/retails online and analyst using keepa to identify if the product is saleable or a good buy.

• Have a wide experience in Customer Support in maintaining customer satisfaction and winning customer loyalty.

• Experienced in Business Analyst to help the company in improving existing processes.

• Skilled in SEO that is responsible for researching, analyzing and reviewing.

• Experienced Team Leader with strong leadership and relationship building skills.

VIRTUAL ASSISTANT SKILLS

• Time Management with Strategic Planning

• Can work easily in a team or independently

• High attention to detail

• Resourceful

• Self Motivated

• Flexibility in task assignment

BUSINESS ANALYST SKILLS

• Advanced in Excel, Word, and PowerPoint

• Skilled and exposed in Google spreadsheet, docs, and slides

• Basic Tableau

• Practised problem-solving skills

• Ability to plan work and meet deadlines

• Ability to run Stakeholder Meetings

CUSTOMER RELATION SKILLS

• Listening and Attentiveness skills

• Empathy and understand the concerns

• Clear communication skills

• Product Knowledge

• Problem-solving skills