Ma Elena Garcia

 MA. ELENA B. GARCIA B6 L9 Lamesa Ridge, Calamba Laguna           MOBILE  NO: - PERSONAL DATA   AGE: 32 BIRTHDATE: JANUARY 14, 1983 BIRTHPLACE: IROSIN, SORSOGON SEX: FEMALE CIVIL STATUS: SINGLE CITIZENSHIP: FILIPINO RELIGION: CHRISTIAN CATHOLIC HEIGHT: 5’2” WEIGHT: 130 LBS. LANGUAGES SPOKEN: ENGLISH / FILIPINO   DETAILED JOB EXPERIENCE (FROM MOST RECENT TO PREVIOUS) iSchoolGuide Education News Writer November 9, 2015 ~ present ECOMENGINE SaaS Customer Support Specialist July 2015 ~ present YIBADA and CHINATOPIX News Writer (Part-time) February 2015 ~ present ONLINE EDUCATION CORPORATION VIRTUAL ASSISTANT-OPERATION MANAGER September 2014~ July 2015 Education Online Corporation CBPS (Citibank Group of Companies) CPO (Tier III Associate)-Australian Credit cards and Loans Account October 29, 2013~ September 2014 JOB DETAILS: Provides excellent customer service by ensuring all calls/issues are resolved and every customer is happy by recommending the company to their family and friends when they answer the survey. Keeps data accurately and delivers all tasks in a timely manner. CSAT SCORE: 100% STARTEK INT"L LIMITED CUSTOMER CARE ASSOCIATE II November 8, 2010~September 20, 2013 JOB DETAILS: Provides excellent customer service by making sure customers are happy with the resolution of their concerns, takes customer escalated calls. Give updates to frontlines regarding product changes and motivates peers by starting a very positive working environment. CSAT: 100% NCO GROUP INBOUND TELESALES REPRESENTATIVE (Sprint Mobile-US) November 21, 2007~ May 22, 2010 JOB DETAILS: Converts all incoming calls into sales by establishing a good relationship with customer/building rapport. CONVERTION: 40% with zero defect score for QA. NEC/TOKIN ELECTRONICS PHILIPPINES INC. QUALITY CONTROL INSPECTOR MAY 7, 2001~NOVEMBER 21, 2007 JOB DETAILS: Monitors the quality of the product by doing a visual checking of incoming and outgoing materials. ATTENDANCE: 100% EDUCATIONAL ATTAINMENT   VOCATIONAL/TECHNICAL:                        COURSE: GENERAL DRAFTING                        YEAR GRADUATED:  2005  SECONDARY:                        YEAR GRADUATED: 1999                        PLACE: GALLANOSA NATIONAL HIGH SCHOOL                           IROSIN, SORSOGON  PRIMARY:                       YEAR GRADUATED: 1996                       PLACE: PEREZ ELEMENTARY SCHOOL                        PEREZ, QUEZON  TRAININGS AND CERTIFICATIONS     NEWSLETTER WRITING NEC TOKIN ELEC.PHILS. ( FEB.2004) FIRST AID TRAINING AND BASIC LIFE SUPPORT NEC TOKIN ELEC. PHILS. INC.(JAN.22~27,2007)        TRAINOR: ALLAN CARLOS LAPITAN/ VANGIE FCR( First Call Resolution) Startek Int’ Lmtd Leadership Training Startek Int’l Lmtd Delivering Customer Experience Startek Intl’ Lmtd Anti- Money laundering Law CBPS INFOSEC (Information Security) CBPS Building Security CBPS RECOGNITION 8 TIMES QUARTERLY PERFECT ATTENDANCE AWARDEE (2001~2006 NEC TOKIN) 2 Years Top Performer (AHT/CSAT) Startek Int’l Lmtd 1 Year Top Team Performer Startek Int’l Lmtd PERSONAL REFERENCES Evie Dasco Foreman Nec/Tokin - loc.4762 Rosanne Altajeros Sprint Supervisor -) Jellaine Delos Reyes Startek Supervisor -) Stifen Cayanan CBPS Supervisor -)