Ma. Edlyn Dianne Isles

 Ma. Edlyn Dianne C. Isles _____________________________________________________________________ Objective To obtain a position that allows me to utilize and bestow my customer service and administrative skills, to use my strong organizational skills, educational background, and ability to work well with people. Work Experience Xerox Phils Pasay City, MOA Senior Customer Service Repreresentative November 2014-February 2015 Job Description: Assigned in Hotwire – Customer Service Responsible for customer’s needs in car rental/hotel booking and reservation Answers customer’s inquiry and providing excellent customer service Hinduja Global Services Brgy. Ugong Norte Pasig City Technical Support Representative June 2013-October 2014 Job Description: Assigned in Bell Canada – Customer Service for internet and Telephone To provide excellent technical support service to every client’s needs Eperformax BPI Buendia Center Makati City Team Member – Target December 2010 – April 2013 Job Description: Assigned in Target Financial Services – Inbound To provide excellent customer service to every guests/customers Stream Global Services PBCom Tower Makati City Telesales Department Sales Support Professional - Outbound Job Description: • Assigned in Sprint – for Outbound Sales • Hard selling • Responsible for placing orders of the customer Home Guaranty Corporation Executive/Administrative Secretary Guaranty Group 335 Jade Building Sen. Gil Puyat Ave. Makati City Detailed since May 2008 to March 2010 Job Description: Assigned in Risk Management and Guaranty Claims Department. Receiving Notice of Call from the banks and developers. Responsible for recording and filing the Notice of Call and Appraisal Report from the banks and developers. Responsible for receiving and recording different types of documents coming from the office Perform other tasks to be assigned by the management Sending demand letters to the borrowers who refused to pay their monthly amortization. Sending letter to funder/bank about lacking documents to facilitate the processing of call Answering phone calls Responsible for the status of call and guaranty claims Preparing disbursement vouchers for the officers. Creating different kinds of database for the company Emerson Network Power Embedded Computing & Power SQE – Supplier Quality Engineering PCN Coordinator Orient Square Building Emerald Ave. Pasig, City October 2007 –March 2008 Job Description: • Assigned in SQE – Supplier Quality Engineering Department. • Responsible for the communication of the clients and the officers. • Answering telephone calls. • Updating the official database of the daily transactions between the company and the clients. • Attending different business meetings • Identifying affected parts of the PCN through database. • Always communicating with the clients through mail and telephone. • Making Minutes of the Meeting On The Job Training CBK Power Limited, Inc. Logistics Department Kalayaan, Laguna August 2006 – Feb. 2007 Educational Background Bachelor of Science in Information Technology AMA Computer College Sta. Cruz, Laguna- I hereby certify that all of the information given above are certified correct and true to the best of my knowledge. MEDCI