Ma Denise Manalansan

MA DENISE MANALANSAN EXPERIENCE January 2017 to Present 720 CreditScore.com [City, ST] Part Time Virtual Assistant ▪ ▪ ▪ ▪ ▪ ▪ ▪ In-charge of Email management for 5 email addresses In-charge of setting up clients for Onboarding process Does Follows up calls to clients and confirms sign ups to 720Creditscore.com programs Moderators monthly Question and Answer Sessions with 720CreditScore enrolled clients. Transcribes monthly Question and Answer Session and Attorney Strategy calls. CRM Management – Ontraport Performs other tasks as required by the CEO. February to April 2017 Quogen Phone Agent ▪ ▪ Pre-qualifies Leads and prior to transfer to Licensed insurance agents Updates CRM – Qswitch September 2016 to Present Freelancer ▪ ▪ ▪ ▪ ▪ E-mail management and Administratative Support for a US Financial Company Consultant for a Lead Research Company Lead Generation for a US Health Care Account File Management for a UK Client Chat and Email Support for a US Online Store [City, ST] February to September 2016 Fairway Recognition Inc.-CA [City, ST] Sales Manager ▪ ▪ ▪ ▪ ▪ ▪ In-charge of handling a team of Sales Representatives including Coaching, lead communication , assigning leads to Sales Representative and evaluating agent calls to confirm validy of Leads endorsed. Email Management for Past and post Lead communication Prepare Sales Materials - Refreshers and Materials for Sales Agent improvement Administrative tasks including but not limited to Mock up Assignments, Coordinate with Data Mining team and validate their Searches Recruitment tasks including pre-screening, conduct initial interviews and candidate recommendations. Collaborate with Operations Manager on other tasks as needed October 2015 to March 2016 We Love Our Locals UK [City, ST] General Administrator ▪ ▪ ▪ ▪ ▪ Performs administrative tasks such as process development, work flow improvements In-charge of general research Facebook Management of Company’s Facebook Page Collaborates with the owner on Marketing methods aimed for client acquisition Maintains client online records via Basecamp and Google Drive January 2016 to April 2016 Central Payments Part time Lead Generations Specialist ▪ ▪ ▪ Pre-qualifies leads for Central Payments and confirm if leads are Quickbooks users Updates CRM with confirmed Quickbooks User Sets appointments for Sales Executive for an Online Demo on Central Payment’s software. August to December 2015 Clevergirl Brands Customer Service Representative ▪ ▪ ▪ ▪ ▪ 2 Makes outbound calls as per client request Email management – responds to client queries and concerns Live Chat Management – in-charge of handling live chat concerns for Bad Bananas and Clevergirl brand Manages Facebook Account - private message queries and concerns on Orders places Handles Paypal disputes [City, ST] ▪ Order processing via Rakuten order processing system and Jshop Janaury 2015 to September 2015 Outbounders Inc. [City, ST] Team Leader ▪ In-charge of handling Financial Campaigns for Outbounders such as : February to May 2015 May to June 2015 June to September 2015 ▪ ▪ Certified Funding Capital Red Rock Homeloans Omni Safe Insurance Audits agent calls and coaches them accordingly to improve on their call handling. Prepared Performance review, end of day reports for client and company update. February to Apriil 2015 LTPC [City, ST] Azavista –The Netherlands [City, ST] Part time Lead Research Analyst ▪ In- charge of doing data mining for LTPC Clients January to April 2015 Part time Sales Development Representative ▪ ▪ In-charge of making Outbound Calls from leads that are generated by various Marketing campaigns In-charge of Qualifying Leads and Setting Appointment for Online Registration and Free trial registration December 2014 to January 2015 Online Educaton Corporation Customer Support and Marketing Executive ▪ ▪ ▪ ▪ ▪ ▪ 3 In-charge of handling Live chat support for two online Education websites Provides Email Support to New and Existing clients with processed orders Manages paid search campaigns via Google Adwords , Social Media Marketing Order platform operation Dealing with contractors General Administration tasks including Accounting, Order inventory, weekly payroll team processing [City, ST] July 2010 to November 2014 FIS Global Solutions Inc. [City, ST] Call Center Supervisor II ▪ Handles a team of 15 to 20 multi-skilled Customer service and Website Support Team Members for various US Credit cards and collaborates action plans to achieve performance improvement February 2008 to July 2010 JP Morgan Chase LLC [City, ST] Team Manager ▪ In-charge of handing a team of 10-15 Collection Associates handling 1 to 90 days past due accounts via Inbound and Outbound Platforms for Chase Auto Finance April 2007 to January 2008 24/7 Customer Philippines Inc [City, ST] Team Leader ▪ ▪ ▪ ▪ Managing a team of 14 - 20 Financial Services Representatives for an Australian telecommunications company handling financial services for accounts 1-180 days past due. Continuously monitors the development of the new department by allotting extra skill builders for staffs development, career pathing to staff, constant coaching on staffs performance by driving them to achieve the targets set by 24/7 Customer Philippines In constant communication with Operations Manager and Senior Operations Manager in terms of operational development, possible business related problems, and strategic solutions Adheres strictly to compliance and operation risk controls in accordance with Optus standards, policies and practices Responsible in coaching and development of associates, assists Operations Manager with managing day-to day operations Takes on responsibility for own actions and makes decisions without referring to others where appropriate June 2004 to January 2007 HSBC Electronic Data Processing [City, ST] Assistant Manager for Operations ▪ Handled a team of 15- 20 Collectons Associates for Prime Collections for HSBC’s Mortgage Account October 2003 to March 2004 Customer Service Agent 4 ICT Marketing Services Inc [City, ST] March to May 2003 STC Solutions Incorporated Collections Associate October 2002 to March 2003 Asiantech Computer Corporation [City, ST] Touchnet Solutions Inc [City, ST] Asian Navigation and Tracking System [City, ST] Valucom Corporation [City, ST] Customer Service Manager February 2002 to October 2002 Customer Service Supervisor Nov 2001 to January 2002 Telemarketing Officer September 1999 to August 2001 Lead VANA Officer ( Customer Service Supervisor ) October 1998 to March 1999 Total Staffing Services Incorporated [City, ST] Opportunities Unlimited Inc. [City, ST] Opportunities Unlimited [City, ST] Bayantel Inc [City, ST] Philippine Wireless Inc [City, ST] Training Officer In-charge January 1996 to September 1998 Senior Trainer August 1995 to to December 1995 Message Handling Operator April 1995 to July 1995 Telemarketing Officer September 1994 to March 1995 Telecommunicator 5 EDUCATION 1990 to 1994 Concordia College Paco, Manila ▪ Bachelor of Science in Commerce Major in Marketing ▪ Typing Speed of 60 words per minute with 95% Accuracy Great Administrative Tasks Highly Organized Proficient in the use of Microsoft Word, Excel and Powerpoint Good communication Skills Keen eye for detail Proficient in the English Language ( Written and Verbal ) Familiar with the following Online Tools a. Google Drive b. Basecamp c. Dropbox d. Zopim e. Zoho f. Kayako g. JShop h. Linnworks i. Salesforce j. Filemaker k. Ontraport SKILLS ▪ ▪ ▪ ▪ ▪ ▪ ▪ OTHERS INFORMATION Linkedin Profile https://ph.linkedin.com/in/madenisemanalansan Upwork Profile Link : http://www.upwork.com/o/profiles/users/_~01ab7cb69d320865e5/ Skype Id : live:ma.denise.c.manalansan Contact Number:- 6 - / SKYPE LIVE:MA.DENISE.C.MANALANSAN BLOCK 12 LOT 3 ADDAS TOWNHOMES SALINAS 1 BACOOR, CAVITE CITY