Hello I'm Denise Cruz and I am working in Accenture Inc. for almost 2 years, since then my role as a service desk analyst.
· Assist the associates with their issue in their computer system
· Account passwords more on technical concerns.
· Giving them a positive mind that I can help to resolve their issues as soon as our call end.
· I am very committed and dedicated to the work that I have.
· Can handle 3 to 4 chats at a time.
· I do inbound and outbound calls.