Ma Delia Paramio

A Reliable Virtual assistant Proficient in Shopify Dropshipping, and POD store. My focus is to be able to deliver great service through knowledge and advocacy and to be an instrument to the company's success. I have demonstrated the ability to effectively handle situations or inquiries while working within the policy, procedures and standard processes. I chose not to stop learning, I have enrolled myself to online courses to update my skills and be more valuable to my clients.

Great Work Ethics and Hard working.

Self-motivated and Well-organized.

Fulfilling Orders using Oberlo/Dropified/Manually"

• 70-80 Fulfilled orders in an hour
• Fulfill orders in a timely manner (within 24 hours)
• Fulfill orders Manually
• Fix Matching Order not Found.
• Upload Tracking Numbers
• Notify Customers 
• Communicate with Aliexpress Suppliers
• Reorder for Closed Order

Customer Service:

• ZenDesk Ticketing System
• Gorgias
• Reamaze
• Social Media Page Moderation
• Handling Queries, Chargebacks, Refunds
• Order Tracking/Shipment Status

Experiences in:

• Order Processing/Order Fulfillment for E-commerce Website (AliExpress Drop shipping)
• Product Listing in Shopify (import products from AliExpress to Shopify via Oberlo & Dropified)
• Amazon Order Fulfillment
• Email Support
• Customer Support
• Admin Support
• Web Research & Data Entry
• Virtual Assistance
• Email Administration
• Social Media Marketing
• Manual Order fulfillment
• Answering disputes

Social Media Management:

• Facebook customer support
• Scheduling post using HootSuite
• Creating online content for social media post (Facebook, Twitter, Instagram)
• Engaging with other followers through likes, comments, and hashtags

Sofware Experience:

• Shopify
• Oberlo
• Dropified
• Ebay
• Aliexpress
• Pillow Profits
• Merchpond
• Artsadd
• Merchpond
• Gearbubble
• Google Spreadsheet
• Clickfunnels
• Zipify
• Canva
• Trello
• Reamaze
• Gorgias
• Asana
• Dropbox
• Xsellco Reply Manager
• MS Word
• MS Excel

Lead Pages:

• ClickFunnels/Zipify