Ma Darlene Sison

I have been in the BPO industry for almost eight years. I have experience taking calls both for inbound and outbound campaigns. I have handled accounts in Sales, Customer Service, Lead Generation Accounts, Appointment Setting as well as Catalog Accounts. I have catered campaigns from the US, Canada, Australia as well as UK. In that eight years, I have worked at home for almost four years now. Being a freelancer somehow taught me to be more responsible at work. Meet the clients’ need as well as expectation. With that span of time, I have developed my skill as a representative from telephone etiquette to conversing fluently and professionally with customers, and offering the best service the customer deserve. I have acquired knowledge on how to close a sale, how to effectively deliver a rebuttal and how to deal with different type of customers.

A proven team leader, one that accepts changes in a positive outlook, and classified as one of the best agents in the company. Receiving commendations for call quality and approach on closing a sale as well as customers experience.